:root { color-scheme: light; --bg: #f4f6fb; --panel: #ffffff; --text: #1a2332; --muted: #6b7887; --line: #e6eaf1; --accent: #206bc4; --accent-strong: #1a56a3; --accent-soft: rgb(32 107 196 / 10%); --danger: #b42318; --ok: #138a46; --soft: #eef1f7; --radius-sm: 6px; --radius-md: 8px; --radius-lg: 12px; --control-height: 38px; --focus-ring: 0 0 0 3px rgb(32 107 196 / 18%); --shadow-sm: 0 3px 12px rgb(15 23 42 / 5%); --shadow: 0 10px 30px rgb(15 23 42 / 7%); } /* Dark mode — toggled by app.js's themeToggleButton (persisted to localStorage, applied pre-paint by theme-init.js). Deliberately scoped to the same core tokens the light theme is built from (--bg/--panel/--text/ --muted/--line/--accent/--accent-strong/--danger/--ok/--soft), which cascade through every `var(--...)` use already in this file — both the legacy shell and every React module read the same stylesheet, so one attribute on re-themes all of it with no per-module work. This is a best-effort pass, not a pixel-perfect audit: a handful of badge/status chips still use their own fixed pastel colors (readable either way, just not theme-reactive) rather than every one of this file's ~250 remaining one-off hex colors being individually retuned. */ [data-theme="dark"] { color-scheme: dark; --bg: #0f1420; --panel: #171d2b; --text: #e6e9f0; --muted: #8b95a7; --line: #2a3244; --accent: #4c8dea; --accent-strong: #6fa4f0; --accent-soft: rgb(76 141 234 / 14%); --danger: #f2726c; --ok: #4fd88c; --soft: #1e2536; --focus-ring: 0 0 0 3px rgb(76 141 234 / 30%); } [data-theme="dark"] body { background: var(--bg); } * { box-sizing: border-box; } html { overflow-x: hidden; } body { margin: 0; background: linear-gradient(180deg, #eef2f9 0, var(--bg) 220px); color: var(--text); font-family: Arial, Helvetica, sans-serif; line-height: 1.4; -webkit-font-smoothing: antialiased; text-rendering: optimizeLegibility; overflow-x: hidden; } button, input, select, textarea { font: inherit; } .shell { width: min(1500px, 100%); margin: 0 auto; padding: clamp(12px, 2vw, 20px); } .toast-region { position: fixed; z-index: 1000; top: 18px; right: 18px; max-width: 520px; border: 1px solid #f0aaa2; border-radius: 8px; padding: 12px 16px; color: #7a271a; background: #fff2f0; box-shadow: var(--shadow); } .toast-region[hidden] { display: none; } .topbar { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 14px; min-width: 0; } .top-actions { display: flex; align-items: center; flex-wrap: wrap; justify-content: flex-end; gap: 10px; min-width: 0; } .theme-toggle-button { display: inline-flex; align-items: center; justify-content: center; width: 38px; min-height: var(--control-height); padding: 0; font-size: 16px; line-height: 1; } .user-badge { color: var(--muted); background: #eef7f5; border: 1px solid #cfe5df; border-radius: 999px; padding: 8px 12px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; } /* Shell chrome — layered on top of the app-wide Tabler-inspired tokens above (--accent/--line/--soft etc. already reflect the new palette everywhere); these rules just give the persistent header its own card/pill treatment instead of restating colors that come from :root. */ .topbar { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); padding: 14px 18px; box-shadow: var(--shadow-sm); } .topbar h1 { font-size: 16px; font-weight: 700; letter-spacing: -0.01em; } .topbar .app-version { font-size: 11.5px; font-weight: 600; } .topbar #statusLine { font-size: 11.5px; display: flex; align-items: center; gap: 6px; } .topbar #statusLine::before { content: ""; width: 6px; height: 6px; border-radius: 999px; background: #2fb344; box-shadow: 0 0 0 3px rgb(47 179 68 / 15%); flex-shrink: 0; } .topbar .view-tabs { border: none; background: var(--soft); border-radius: 9px; } .topbar .view-tab { font-size: 12.5px; font-weight: 600; color: var(--muted); border-radius: 6px; } .topbar .view-tab:hover:not(.active) { background: rgb(255 255 255 / 65%); color: var(--text); } .topbar .view-tab.active { background: var(--panel); color: var(--accent); box-shadow: 0 1px 2px rgb(20 40 80 / 10%); } .topbar .user-badge { background: var(--panel); border: 1px solid var(--line); color: var(--text); font-weight: 600; font-size: 12.5px; } .topbar #logoutButton, .topbar #refreshButton { border: 1px solid var(--line); background: var(--panel); color: var(--text); border-radius: 8px; font-size: 12.5px; font-weight: 600; } .topbar #logoutButton:hover:not(:disabled), .topbar #refreshButton:hover:not(:disabled) { background: var(--soft); border-color: var(--line); } h1, h2, p { margin: 0; } h1 { font-size: 24px; } .app-version { color: var(--muted); font-size: 14px; font-weight: 500; } .version-signature { display: block; margin-top: 3px; color: var(--muted); font-size: 12px; font-weight: 500; line-height: 1.35; } .app-version-signature { margin-top: 2px; } .changelog-content { margin: 0; white-space: pre-wrap; overflow-wrap: anywhere; color: var(--text); font-family: inherit; line-height: 1.6; } h2 { font-size: 18px; } #statusLine { color: var(--muted); margin-top: 6px; } button { border: 1px solid var(--accent); background: var(--accent); color: #fff; border-radius: var(--radius-md); min-height: var(--control-height); padding: 7px 13px; font-weight: 600; cursor: pointer; transition: background-color 150ms ease, border-color 150ms ease, box-shadow 150ms ease, color 150ms ease; } button:hover:not(:disabled) { background: var(--accent-strong); } button.secondary { background: var(--panel); color: var(--text); border-color: var(--line); } button.secondary:hover:not(:disabled) { background: #f1f5f9; border-color: #c5ced8; } button.danger-action { background: var(--panel); color: var(--danger); border-color: #f3c6c1; } button.danger-action:hover:not(:disabled) { color: #912018; background: #fff2f0; border-color: #e9a59e; } button:disabled { opacity: .55; cursor: not-allowed; } button:focus-visible, a:focus-visible, input:focus-visible, select:focus-visible, textarea:focus-visible { outline: none; box-shadow: var(--focus-ring); } .admin-only[hidden], .support-only[hidden], .whatsapp-manage-only[hidden] { display: none !important; } /* Legacy module containers use display:grid, which would otherwise override the hidden attribute set by syncReactModule() while a React module owns the view. */ .configuration-center[hidden], .admin-page[hidden], .notes-layout[hidden], .kb-layout[hidden], .integration-grid[hidden] { display: none !important; } .panel, .content { background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); box-shadow: var(--shadow-sm); } .layout { display: grid; grid-template-columns: 360px minmax(0, 1fr); gap: 16px; align-items: start; } .view { display: none; } .view.active { display: block; } .panel, .content { padding: 14px; } .settings-panel { width: 100%; } .configuration-center { display: grid; grid-template-columns: 260px minmax(0, 1fr); gap: 16px; align-items: start; } .configuration-nav { position: sticky; top: 16px; display: grid; gap: 6px; padding: 12px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); } .configuration-nav-title { display: grid; gap: 2px; margin-bottom: 8px; padding: 4px 6px 10px; border-bottom: 1px solid var(--line); } .configuration-nav-item { justify-content: flex-start; min-height: 38px; padding: 8px 10px; color: var(--text); background: transparent; border-color: transparent; border-radius: 8px; text-align: left; } .configuration-nav-item:hover, .configuration-nav-item:focus-visible { background: var(--soft); border-color: var(--line); } .configuration-nav-item.active { color: var(--accent-strong); background: #e8f3f1; border-color: #b7ddd7; } .configuration-main { min-width: 0; } .configuration-header { position: sticky; top: 0; z-index: 2; display: grid; gap: 8px; margin-bottom: 14px; padding: 16px; background: rgba(246, 248, 251, .94); border: 1px solid var(--line); border-radius: var(--radius-lg); backdrop-filter: blur(8px); } .configuration-header h2 { margin: 0; } .configuration-breadcrumb { display: flex; flex-wrap: wrap; gap: 8px; color: var(--muted); font-size: 12px; } .configuration-breadcrumb span + span::before { content: "/"; margin-right: 8px; color: #94a3b8; } .configuration-content, .configuration-section { display: grid; gap: 14px; } .configuration-section[hidden] { display: none; } .config-page-stack { display: grid; gap: 14px; } .config-section-header, .section-title { align-items: flex-start; } .config-section-header { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 12px; } .config-section-header h2, .section-title h2 { margin-bottom: 2px; } .config-info-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; } .config-info-card { padding: 13px; background: var(--soft); border: 1px solid var(--line); border-radius: var(--radius-lg); } .config-info-card small { display: block; color: var(--muted); font-size: 12px; } .config-info-card strong { display: block; margin-top: 5px; overflow-wrap: anywhere; font-size: 15px; } .configuration-section[data-config-section-panel="operations"] .settings-panel { padding: 18px 16px; } .configuration-section[data-config-section-panel="operations"] .config-info-grid { grid-template-columns: repeat(4, minmax(160px, 1fr)); margin-top: 14px; } .configuration-section[data-config-section-panel="operations"] .config-info-card { min-height: 72px; } .robot-management-layout { display: grid; gap: 14px; } .creatable-field { display: flex; gap: 8px; align-items: center; } .creatable-field input { flex: 1; } .robot-assets-toolbar { display: grid; grid-template-columns: minmax(220px, 1.4fr) repeat(4, minmax(150px, 1fr)); gap: 10px; margin: 12px 0; } .robot-assets-table table { min-width: 1280px; } .robot-import-form { max-width: 760px; } .robot-import-result { margin-top: 8px; } .import-history-placeholder { margin-top: 14px; padding: 14px; background: var(--soft); border: 1px dashed var(--line); border-radius: var(--radius-lg); } .import-history-placeholder p { margin: 4px 0 0; } .organization-management-layout { display: grid; gap: 14px; } .organization-summary { display: grid; grid-template-columns: repeat(5, minmax(0, 1fr)); gap: 10px; margin: 12px 0; } .organization-summary > div { padding: 12px; background: var(--soft); border: 1px solid var(--line); border-radius: var(--radius-lg); } .organization-summary small { display: block; color: var(--muted); font-size: 12px; } .organization-summary strong { display: block; margin-top: 4px; font-size: 22px; } .organization-toolbar { display: grid; grid-template-columns: minmax(240px, 1.5fr) repeat(3, minmax(160px, 1fr)); gap: 10px; } .organization-table table { min-width: 900px; } .operational-config-grid { display: grid; gap: 14px; } .config-rule-grid, .enabled-integrations-list { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; } .config-rule-card, .enabled-integration-card { display: grid; gap: 8px; padding: 14px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); } .config-rule-card .badge, .enabled-integration-card .badge { width: fit-content; } .config-rule-card h3, .enabled-integration-card h3 { margin: 0; } .config-rule-card p, .enabled-integration-card p { margin: 0; color: var(--muted); font-size: 13px; } .integration-card-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } .integration-config-card { align-content: start; } .integration-card-badges { display: flex; flex-wrap: wrap; gap: 6px; } .integration-modal-panel { max-width: 640px; } .wide-modal-panel { width: min(1120px, calc(100vw - 32px)); max-width: 1120px; } .integration-enable-row { margin-bottom: 14px; padding: 12px; border: 1px solid var(--line); border-radius: var(--radius-lg); background: var(--panel); } .config-placeholder-list { display: flex; flex-wrap: wrap; gap: 8px; } .config-placeholder-list span { padding: 8px 10px; color: var(--muted); background: var(--soft); border: 1px dashed var(--line); border-radius: 999px; font-size: 13px; } .enabled-integration-card dl { display: grid; gap: 8px; margin: 4px 0 0; } .enabled-integration-card dl div { display: grid; grid-template-columns: 140px minmax(0, 1fr); gap: 10px; } .enabled-integration-card dt { color: var(--muted); font-size: 12px; } .enabled-integration-card dd { margin: 0; font-size: 13px; } .changelog-preview { max-height: 360px; overflow: auto; } .session-actions { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; margin-bottom: 12px; margin-top: 12px; } .session-actions button { min-height: 40px; white-space: nowrap; } .notes-layout { display: grid; grid-template-columns: 220px 340px minmax(0, 1fr); gap: 14px; min-height: 72vh; } .notes-sidebar, .notes-list-panel, .notes-editor-panel { min-width: 0; padding: 14px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); } .notes-sidebar { display: flex; flex-direction: column; gap: 8px; } .notes-sidebar h2 { margin: 0 0 8px; } .notes-nav-section { display: grid; gap: 6px; margin-top: 10px; padding-top: 10px; border-top: 1px solid var(--line); } .notes-nav-heading { display: flex; align-items: center; justify-content: space-between; gap: 8px; color: var(--muted); font-size: 12px; font-weight: 700; letter-spacing: 0.04em; text-transform: uppercase; } .notes-nav-list { display: grid; gap: 6px; } .small-text { font-size: 12px; } .notes-filter { justify-content: flex-start; color: var(--text); background: transparent; border-color: transparent; } .notes-filter:hover, .notes-filter:focus-visible, .notes-filter.active { color: var(--accent-strong); background: #e8f3f1; border-color: #b7ddd7; } .notes-list-panel { display: grid; grid-template-rows: auto minmax(0, 1fr); gap: 12px; } .notes-toolbar { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px; } .notes-list { display: grid; align-content: start; gap: 8px; overflow: auto; } .note-list-skeleton { height: 74px; border-radius: 10px; background: linear-gradient(90deg, #eef2f7, #f8fafc, #eef2f7); background-size: 200% 100%; animation: notes-skeleton 1.2s ease-in-out infinite; } .note-list-skeleton.short { height: 54px; } @keyframes notes-skeleton { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } } .notes-empty-state { display: grid; gap: 4px; justify-items: start; } .notes-empty-state span { color: var(--muted); font-size: 12px; } .note-list-item { display: grid; gap: 4px; width: 100%; padding: 11px; color: var(--text); background: var(--soft); border: 1px solid var(--line); border-radius: 10px; text-align: left; } .note-list-item:hover, .note-list-item:focus-visible, .note-list-item.active { background: var(--panel); border-color: var(--accent); } .note-list-item span, .note-list-item small { color: var(--muted); font-size: 12px; } .note-list-tags { display: flex; flex-wrap: wrap; gap: 4px; } .note-list-tag { padding: 2px 6px; color: var(--accent-strong); background: #e8f3f1; border-radius: 999px; font-size: 11px; } .notes-editor-panel { display: grid; } .note-editor-form { display: grid; grid-template-rows: auto auto auto auto minmax(260px, 1fr) auto; gap: 12px; } .note-editor-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; align-items: center; gap: 8px; } .note-save-status { margin: 0 auto 0 0; font-size: 12px; } .notes-back-button { display: none; } .note-editor-meta { display: grid; grid-template-columns: minmax(0, 220px) minmax(0, 1fr); gap: 10px; } .note-editor-meta label { display: grid; gap: 5px; color: var(--muted); font-size: 12px; font-weight: 700; } .note-tags-editor { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 8px; } .note-title-input { border: 0; border-bottom: 1px solid var(--line); border-radius: 0; padding: 8px 0; font-size: 28px; font-weight: 700; } .note-format-toolbar { display: flex; flex-wrap: wrap; gap: 6px; padding: 8px; border: 1px solid var(--line); border-radius: 10px; background: var(--soft); } .note-format-toolbar button { padding: 6px 9px; color: var(--text); background: var(--panel); border-color: var(--line); font-size: 12px; } .note-format-toolbar button:hover, .note-format-toolbar button:focus-visible { border-color: var(--accent); color: var(--accent-strong); } .note-content-input { min-height: 360px; resize: vertical; line-height: 1.6; font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; } .note-attachments-section { display: grid; gap: 10px; padding-top: 10px; border-top: 1px solid var(--line); } .note-upload-button { cursor: pointer; font-size: 12px; } .note-attachments-list { display: grid; gap: 8px; } .note-attachment-card { display: grid; grid-template-columns: 72px minmax(0, 1fr) auto; align-items: center; gap: 10px; padding: 10px; border: 1px solid var(--line); border-radius: 10px; background: var(--soft); } .note-attachment-card strong, .note-attachment-card small { display: block; overflow-wrap: anywhere; } .note-attachment-card small { color: var(--muted); font-size: 12px; } .note-attachment-preview { width: 72px; height: 54px; padding: 0; overflow: hidden; background: var(--panel); border: 1px solid var(--line); border-radius: 8px; } .note-attachment-preview img { width: 100%; height: 100%; object-fit: cover; display: block; } .note-attachment-icon { display: grid; place-items: center; width: 72px; height: 54px; border: 1px solid var(--line); border-radius: 8px; background: var(--panel); font-size: 24px; } .note-attachment-actions { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 6px; } .kb-layout { display: grid; grid-template-columns: 240px minmax(0, 1fr); gap: 14px; min-height: calc(100vh - 200px); } .kb-list-panel, .kb-editor-panel { min-width: 0; padding: 14px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); } .kb-list-panel { display: grid; grid-template-rows: auto auto minmax(0, 1fr); gap: 12px; } .kb-toolbar { display: grid; gap: 8px; } .kb-documents-list { display: grid; align-content: start; gap: 8px; overflow: auto; } .kb-editor-form { display: grid; grid-template-rows: auto auto minmax(360px, 1fr); gap: 12px; height: 100%; } .kb-editor-actions { display: flex; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 8px; } .kb-save-status { margin: 0 auto 0 0; font-size: 12px; } .kb-back-button { display: none; } .kb-editor { position: relative; min-height: 420px; height: 100%; overflow: hidden; border: 1px solid var(--line); border-radius: 12px; background: var(--panel); } .session-logs { display: grid; gap: 8px; margin-top: 12px; } .session-logs > div { display: grid; grid-template-columns: minmax(120px, auto) minmax(160px, 1fr) auto; gap: 8px; align-items: center; padding: 8px 10px; background: var(--soft); border: 1px solid var(--line); border-radius: 8px; } .session-logs span, .session-logs time { color: var(--muted); font-size: 12px; } .channels-workspace { display: grid; grid-template-columns: minmax(220px, 280px) minmax(0, 1fr); gap: 16px; align-items: start; } .channel-sidebar { --channel-sidebar-all-height: 42px; display: flex; flex-direction: column; gap: 2px; max-height: calc(100vh - 200px); overflow-y: auto; border: 1px solid var(--line); border-radius: 12px; padding: 6px; background: var(--panel); } /* Sits below the pinned "All channels" row (see .channel-sidebar-all) as its own sticky header. isolation+will-change force this onto its own paint layer so Chrome repaints it cleanly on scroll instead of a frame behind, which otherwise briefly shows the row it's covering through it. */ .channel-sidebar-group-label { position: sticky; top: var(--channel-sidebar-all-height); z-index: 1; padding: 10px 8px 4px; color: var(--muted); background: var(--panel); font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.04em; isolation: isolate; will-change: transform; } .channel-sidebar-item { display: flex; flex-direction: column; gap: 4px; width: 100%; padding: 8px 8px 8px 10px; text-align: left; background: transparent; border: 0; border-left: 3px solid transparent; border-radius: var(--radius-sm); color: var(--text); min-height: 0; cursor: pointer; } .channel-sidebar-item:hover { background: var(--soft); } .channel-sidebar-item.active { background: rgb(15 118 110 / 10%); border-left-color: var(--accent); } /* Genuinely pinned at the top now (previously just first-in-flow, so it scrolled away like any other row despite the "pinned entry" comment on ChannelSidebar). Sits above .channel-sidebar-group-label (lower z-index), which offsets its own sticky `top` by --channel-sidebar-all-height so the two don't overlap. */ .channel-sidebar-all { position: sticky; top: 0; z-index: 2; flex-direction: row; align-items: center; justify-content: space-between; min-height: var(--channel-sidebar-all-height); font-weight: 600; margin-bottom: 4px; background: var(--panel); border-bottom: 1px solid var(--line); border-radius: var(--radius-sm) var(--radius-sm) 0 0; isolation: isolate; will-change: transform; } /* .channel-sidebar-item.active uses a 10%-alpha teal wash, which is fine for an ordinary (non-sticky) row but let the rows scrolling underneath this sticky one show through at ~90% strength — the actual "ghost text" bug. Same specificity as .channel-sidebar-item.active (two classes each), so source order (this rule comes later) makes it win; opaque tint matches the solid active color already used for .configuration-nav-item.active. */ .channel-sidebar-all.active { background: #e8f3f1; } .channel-sidebar-item-head { display: flex; align-items: baseline; justify-content: space-between; gap: 8px; } .channel-sidebar-item-head time { flex: none; color: var(--muted); font-size: 11px; font-variant-numeric: tabular-nums; } .channel-sidebar-name { flex: 1; min-width: 0; overflow: hidden; font-weight: 600; white-space: nowrap; text-overflow: ellipsis; } .channel-sidebar-preview { flex: 1; min-width: 0; } .channel-sidebar-item-foot { display: flex; align-items: center; justify-content: space-between; gap: 8px; } .channel-sidebar-preview { overflow: hidden; color: var(--muted); font-size: 12px; white-space: nowrap; text-overflow: ellipsis; } .channel-sidebar-badge { flex: none; min-width: 18px; height: 18px; padding: 0 5px; border-radius: 999px; background: #d64545; color: #fff; font-size: 11px; font-weight: 700; line-height: 18px; text-align: center; } .channels-thread-pane { min-width: 0; } .channels-mobile-back { display: none; margin-bottom: 10px; } .channel-header { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 10px; } .channel-header-info { display: flex; align-items: baseline; gap: 8px; min-width: 0; } .channel-header-customer { color: var(--muted); font-size: 13px; } /* Header action chips: quieter than primary buttons so the channel title stays the visual anchor; the active state marks the Media toggle. */ .channel-header-chip { flex: none; min-height: 30px; padding: 5px 12px; font-size: 12px; font-weight: 600; color: var(--accent-strong); background: rgb(15 118 110 / 8%); border: 1px solid rgb(15 118 110 / 25%); border-radius: 999px; } .channel-header-chip:hover:not(:disabled) { color: #fff; } .channel-header-chip.active { color: #fff; background: var(--accent); } .channel-header-icon { display: inline-flex; flex: none; align-items: center; justify-content: center; width: 30px; min-height: 30px; padding: 0; color: var(--accent-strong); background: rgb(15 118 110 / 8%); border: 1px solid rgb(15 118 110 / 25%); border-radius: 999px; } .channel-header-icon:hover:not(:disabled) { color: #fff; } /* Standalone single-row filter bar (deliberately NOT .case-toolbar: its n-column grid + display:contents date group breaks with this item count). */ .channels-toolbar { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 10px; margin-bottom: 12px; padding-bottom: 12px; border-bottom: 1px solid var(--line); } .channels-toolbar label { display: flex; flex-direction: column; gap: 4px; } .channels-toolbar label > span { color: var(--muted); font-size: 12px; font-weight: 600; } .channels-toolbar-content { flex: 0 0 130px; } .channels-toolbar-search { flex: 1 1 220px; min-width: 180px; } .channels-toolbar-date { flex: 0 1 205px; min-width: 170px; } @media (max-width: 900px) { .channels-workspace { grid-template-columns: 1fr; } .channels-workspace[data-mobile-view="list"] .channels-thread-pane { display: none; } .channels-workspace[data-mobile-view="thread"] .channel-sidebar { display: none; } .channels-workspace[data-mobile-view="thread"] .channels-mobile-back { display: inline-flex; } } .channel-feed-shell { position: relative; } .channel-feed { display: grid; gap: 10px; max-height: clamp(420px, calc(100vh - 270px), 720px); min-height: 420px; overflow: auto; padding: 18px; background: linear-gradient(135deg, rgba(37, 211, 102, 0.06), rgba(18, 140, 126, 0.07)), #edf5f1; border: 1px solid var(--line); border-radius: 12px; overscroll-behavior: contain; scrollbar-gutter: stable; } .channel-new-messages { position: absolute; z-index: 2; left: 50%; bottom: 14px; min-height: 38px; transform: translateX(-50%); box-shadow: 0 8px 22px rgba(15, 23, 42, 0.2); } .channel-new-messages[hidden] { display: none; } .channel-day-separator { display: flex; align-items: center; gap: 12px; margin: 4px 0; color: var(--muted); font-size: 12px; } .channel-day-separator::before, .channel-day-separator::after { content: ""; flex: 1; border-top: 1px solid rgb(15 23 42 / 10%); } .channel-day-separator span { flex: none; padding: 2px 10px; background: rgb(255 255 255 / 70%); border-radius: 999px; } .channel-message { display: flex; } .channel-message.from-me { justify-content: flex-end; } .channel-bubble { max-width: min(720px, 78%); padding: 10px 12px; background: var(--panel); border: 1px solid rgba(15, 23, 42, 0.08); border-radius: 12px 12px 12px 3px; box-shadow: 0 4px 14px rgba(15, 23, 42, 0.06); overflow-wrap: anywhere; } .channel-message.from-me .channel-bubble { background: #dcf8c6; border-radius: 12px 12px 3px 12px; } .channel-message-head { display: flex; gap: 10px; justify-content: space-between; margin-bottom: 6px; } .channel-message-head span, .channel-bubble time { color: var(--muted); font-size: 12px; } .channel-bubble p { margin: 8px 0 4px; white-space: pre-wrap; overflow-wrap: anywhere; } .channel-bubble-foot { display: flex; align-items: center; justify-content: space-between; gap: 8px; } .channel-reply-action { min-height: 0; padding: 2px 8px; color: var(--muted); font-size: 12px; background: transparent; border: 0; } .channel-reply-action:hover { color: var(--accent); background: transparent; } .channel-quote-preview { display: flex; grid-column: 1 / -1; align-items: flex-start; justify-content: space-between; gap: 8px; margin-bottom: 8px; padding: 6px 10px; border-left: 3px solid var(--accent); border-radius: var(--radius-sm); background: var(--soft); } .channel-quote-preview-body { display: flex; flex-direction: column; overflow: hidden; font-size: 12px; } .channel-quote-preview-body span { overflow: hidden; color: var(--muted); white-space: nowrap; text-overflow: ellipsis; } .channel-quote-preview-dismiss { flex: none; min-height: 0; padding: 0 6px; color: var(--muted); background: transparent; border: 0; font-size: 16px; } .channel-case-info { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; margin-bottom: 7px; } .channel-case-link { min-height: 0; padding: 4px 8px; background: #e0f2fe; color: #0369a1; border-color: #bae6fd; font-size: 12px; } .channel-case-info .badge { min-height: 0; padding: 3px 8px; font-size: 11px; } .channel-case-assignee { color: var(--muted); font-size: 12px; } .channel-media { display: block; overflow: hidden; max-width: 360px; padding: 0; border-radius: 10px; border: 0; background: #0f172a; cursor: pointer; } .channel-media img, .channel-media video { display: block; width: 100%; max-height: 260px; object-fit: contain; } .channel-reply-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; align-items: end; margin-top: 12px; } .channel-reply-form textarea { grid-column: 1 / -1; min-height: 48px; resize: vertical; } .channel-membership-warning { grid-column: 1 / -1; margin: 0 0 4px; padding: 8px 12px; border-radius: var(--radius-sm); background: #fee2e2; color: #b91c1c; font-size: 0.9em; } /* Messenger-style composer: one rounded bar with attach icon, an autogrowing textarea (height driven from JS scrollHeight) and the primary Send. Shared by Channels and Case Detail via components/MessageComposer.tsx. */ .message-composer { margin-top: 12px; } .channel-composer-bar { position: relative; display: flex; align-items: flex-end; gap: 8px; padding: 8px 8px 8px 10px; background: var(--panel); border: 1px solid var(--line); border-radius: 24px; box-shadow: var(--shadow-sm); } /* @-mention picker, floating just above the composer bar. */ .rc-mention-list { position: absolute; left: 0; right: 0; bottom: calc(100% + 6px); z-index: 20; max-height: 220px; overflow-y: auto; margin: 0; padding: 4px; list-style: none; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-md); box-shadow: var(--shadow); } .rc-mention-list li[role="option"] { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; padding: 7px 10px; border-radius: var(--radius-sm); cursor: pointer; } .rc-mention-list li[role="option"].active { background: var(--soft); } .rc-mention-name { color: var(--text); font-size: 14px; font-weight: 600; } .rc-mention-phone { color: var(--muted); font-size: 12px; } .channel-composer-bar:focus-within { box-shadow: var(--focus-ring); } .rc-composer-drag-active { border-color: var(--accent); border-style: dashed; background: var(--soft); } .rc-composer-drop-hint { position: absolute; inset: 0; display: flex; align-items: center; justify-content: center; border-radius: 24px; background: rgba(15, 118, 110, 0.06); color: var(--accent-strong); font-size: 13px; font-weight: 600; pointer-events: none; z-index: 5; } /* Wraps the message thread/Conversation panel (Channels + Cases) so a file can be dropped over the whole scrollback, not just the narrow composer bar below it — the composer-only drop target turned out too small a surface in practice. Same drag-active treatment as the composer bar. */ .rc-conversation-dropzone { position: relative; } .rc-conversation-dropzone.rc-conversation-drag-active { outline: 2px dashed var(--accent); outline-offset: -2px; border-radius: 10px; } .rc-conversation-drop-hint { position: absolute; inset: 0; display: flex; align-items: center; justify-content: center; background: rgba(15, 118, 110, 0.08); color: var(--accent-strong); font-size: 14px; font-weight: 700; pointer-events: none; z-index: 5; border-radius: 10px; } .channel-composer-bar textarea { flex: 1; min-height: 24px; max-height: 160px; padding: 7px 4px; border: 0; background: transparent; resize: none; overflow-y: auto; } .channel-composer-bar textarea:focus-visible { box-shadow: none; } .channel-composer-attach { display: inline-flex; flex: none; align-items: center; justify-content: center; width: 38px; min-height: 38px; padding: 0; color: var(--muted); background: transparent; border: 0; border-radius: 999px; } .channel-composer-attach:hover:not(:disabled) { color: var(--accent-strong); background: var(--soft); } .channel-composer-send { flex: none; min-height: 38px; padding: 7px 18px; border-radius: 999px; } .channel-composer-status { display: flex; align-items: center; gap: 10px; margin-top: 6px; padding: 0 12px; color: var(--muted); font-size: 12px; } .channel-attachment-chip { display: inline-flex; align-items: center; gap: 4px; max-width: 100%; margin-bottom: 8px; padding: 4px 6px 4px 12px; background: var(--soft); border: 1px solid var(--line); border-radius: 999px; font-size: 12px; } .channel-attachment-chip-name { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; } /* Wraps the main attachment chip + any queued-file chips (2nd+ file from a multi-file drop) so they lay out as a row instead of the queued ones being invisible until they silently auto-send — see MessageComposer.tsx. */ .rc-attachment-chips { display: flex; flex-wrap: wrap; align-items: center; gap: 6px; } .rc-attachment-chip-queued { opacity: 0.75; border-style: dashed; } .rc-attachment-chip-queued-label { color: var(--muted); font-size: 10px; font-weight: 700; text-transform: uppercase; letter-spacing: .04em; } .file-picker { display: flex; align-items: center; gap: 8px; color: var(--muted); font-size: 13px; } .channel-more { display: flex; align-items: center; justify-content: center; gap: 10px; margin-top: 10px; } /* Quiet pill controls under the feed: loading older messages and jumping to a day are secondary actions, not primary-teal ones. */ .channel-more-pill { min-height: 32px; padding: 5px 14px; font-size: 13px; color: var(--muted); background: var(--panel); border: 1px solid var(--line); border-radius: 999px; } .channel-more-pill:hover:not(:disabled) { color: var(--accent-strong); background: var(--soft); border-color: var(--accent); } .channel-jump-date { display: inline-flex; align-items: center; gap: 6px; min-height: 32px; padding: 0 6px 0 12px; background: var(--panel); border: 1px solid var(--line); border-radius: 999px; color: var(--muted); font-size: 13px; cursor: pointer; } .channel-jump-date input[type="date"] { width: 130px; min-height: 0; padding: 4px 6px; border: 0; background: transparent; color: var(--muted); font-size: 13px; } .channel-jump-date input[type="date"]:focus-visible { box-shadow: none; } .channel-jump-date:focus-within { box-shadow: var(--focus-ring); } .channel-jump-clear { min-height: 32px; width: 32px; padding: 0; color: var(--muted); background: var(--panel); border: 1px solid var(--line); border-radius: 999px; font-size: 16px; line-height: 1; } .channel-jump-clear:hover:not(:disabled) { color: #b42318; background: #fef2f2; border-color: #fecaca; } .channel-header-actions { display: flex; align-items: center; gap: 8px; } .channel-media-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(120px, 1fr)); gap: 8px; max-height: clamp(420px, calc(100vh - 270px), 720px); overflow-y: auto; padding: 4px; } .channel-media-grid-item { aspect-ratio: 1; overflow: hidden; padding: 0; border: 0; border-radius: var(--radius-sm); background: #e5ebf0; } .channel-media-grid-item img, .channel-media-grid-item video { display: block; width: 100%; height: 100%; object-fit: cover; } .section-title { display: flex; align-items: center; justify-content: space-between; gap: 12px; margin-bottom: 14px; } #saveStatus { color: var(--muted); font-size: 13px; } .form { display: grid; gap: 12px; } label { display: grid; gap: 6px; color: var(--muted); font-size: 13px; font-weight: 600; } input, select, textarea { width: 100%; border: 1px solid var(--line); border-radius: var(--radius-md); color: var(--text); background: var(--panel); padding: 8px 10px; transition: border-color 150ms ease, box-shadow 150ms ease; } input:not([type="checkbox"]):not([type="radio"]), select { min-height: var(--control-height); } input:hover, select:hover, textarea:hover { border-color: #bdc8d3; } input:focus, select:focus, textarea:focus { border-color: var(--accent); } textarea { resize: vertical; line-height: 1.45; } .grid-two { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; } .checkbox { display: flex; align-items: center; gap: 8px; } .checkbox input { width: auto; } .sla-days-field { display: grid; gap: 8px; } .sla-days-field > span { color: var(--muted); font-size: 12px; font-weight: 700; } .sla-days-grid { display: flex; flex-wrap: wrap; gap: 8px; } .sla-days-grid .checkbox { min-height: 34px; border: 1px solid var(--line); border-radius: 999px; padding: 6px 10px; background: var(--panel); } .toolbar { display: grid; grid-template-columns: minmax(180px, 1.25fr) minmax(150px, .8fr) minmax(220px, 1.2fr) minmax(260px, 1.4fr) auto; align-items: end; gap: 10px; margin-bottom: 12px; border-bottom: 1px solid var(--line); padding-bottom: 12px; } .toolbar label { min-width: 0; } .date-filters { display: grid; grid-template-columns: 1fr 1fr; gap: 10px; } .media-toolbar { display: grid; grid-template-columns: minmax(160px, 1fr) minmax(130px, .7fr) minmax(150px, .8fr) minmax(220px, 1.1fr) minmax(260px, 1.3fr); align-items: end; gap: 10px; margin-bottom: 12px; border-bottom: 1px solid var(--line); padding-bottom: 12px; } .case-toolbar { display: grid; grid-template-columns: repeat(8, minmax(0, 1fr)); align-items: end; gap: 10px; margin-bottom: 12px; border-bottom: 1px solid var(--line); padding-bottom: 12px; } .case-toolbar .case-list-tabs { grid-column: 1 / -1; justify-self: start; } .case-toolbar .date-filters { display: contents; } .tabs { display: flex; flex-wrap: wrap; border: 1px solid var(--line); border-radius: var(--radius-md); padding: 3px; gap: 2px; background: #f3f6f8; } .view-tabs { display: flex; flex-wrap: wrap; max-width: 100%; border: 1px solid var(--line); border-radius: var(--radius-md); padding: 3px; gap: 2px; background: #f3f6f8; } .tab, .case-scope-tab, .case-list-tab, .view-tab { border: 0; border-radius: var(--radius-sm); min-height: 34px; background: transparent; color: var(--text); white-space: nowrap; } .tab:hover:not(.active), .case-scope-tab:hover:not(.active), .case-list-tab:hover:not(.active), .view-tab:hover:not(.active) { background: #e7edf1; } .tab.active, .case-scope-tab.active, .case-list-tab.active, .view-tab.active { background: var(--accent); color: #fff; } .messages { display: grid; gap: 10px; } .message { display: grid; grid-template-columns: 104px minmax(0, 1fr); gap: 12px; border: 1px solid var(--line); border-radius: 8px; padding: 12px; background: var(--panel); box-shadow: 0 4px 18px rgb(15 23 42 / 5%); cursor: pointer; min-width: 0; } .message.no-media { grid-template-columns: 1fr; } .message:focus-within, .message:hover { border-color: #b7c8d9; } .message.has-unread, .media-card.has-unread, .case-card.has-unread { border-color: #f59e0b; box-shadow: 0 0 0 1px rgb(245 158 11 / 22%), 0 8px 22px rgb(15 23 42 / 8%); } .thumb { width: 100%; aspect-ratio: 1; object-fit: cover; border-radius: 7px; border: 1px solid var(--line); background: #eef2f5; } .file-link { display: grid; place-items: center; width: 100%; aspect-ratio: 1; border-radius: 7px; border: 1px solid var(--line); color: var(--accent); text-align: center; text-decoration: none; padding: 10px; } .case-media-carousel { position: relative; align-self: start; width: 100%; aspect-ratio: 1; overflow: hidden; border: 1px solid var(--line); border-radius: 7px; background: #eef2f5; } .media-card > .case-media-carousel { aspect-ratio: 4 / 3; border-width: 0 0 1px; border-radius: 0; } .case-card > .case-media-carousel { aspect-ratio: 16 / 10; border-width: 0 0 1px; border-radius: calc(var(--radius-lg) - 1px) calc(var(--radius-lg) - 1px) 0 0; } .case-media-open { display: block; width: 100%; height: 100%; min-height: 0; border: 0; border-radius: 0; padding: 0; background: transparent; } .case-media-open:hover { background: #e5ebf0; } .case-media-open img, .case-media-open video { display: block; width: 100%; height: 100%; object-fit: cover; } .case-media-nav, .modal-gallery-nav { position: absolute; top: 50%; z-index: 2; display: grid; place-items: center; width: 30px; min-height: 30px; padding: 0; border: 1px solid rgb(255 255 255 / 70%); border-radius: 999px; background: rgb(15 23 42 / 62%); color: #fff; transform: translateY(-50%); } .case-media-nav.prev, .modal-gallery-nav.prev { left: 6px; } .case-media-nav.next, .modal-gallery-nav.next { right: 6px; } .case-media-count, .modal-gallery-count { position: absolute; right: 6px; bottom: 6px; z-index: 2; border-radius: 999px; padding: 3px 7px; background: rgb(15 23 42 / 70%); color: #fff; font-size: 12px; } .media-download { position: absolute; top: 6px; right: 6px; z-index: 3; display: grid; place-items: center; width: 32px; height: 32px; border: 1px solid rgb(255 255 255 / 72%); border-radius: 999px; background: rgb(15 23 42 / 70%); color: #fff; font-size: 18px; font-weight: 900; line-height: 1; text-decoration: none; } .media-download:hover { background: var(--accent); color: #fff; } .message-body { min-width: 0; } .message-top { display: grid; grid-template-columns: minmax(0, 1fr) minmax(170px, 210px); gap: 12px; align-items: start; } .message-head { display: flex; flex-wrap: wrap; align-items: center; gap: 7px; margin-bottom: 7px; } .badge { display: inline-flex; align-items: center; min-height: 24px; border: 1px solid transparent; border-radius: 999px; padding: 3px 9px; background: #e8f3f1; color: var(--accent-strong); font-size: 12px; font-weight: 700; line-height: 1; } .badge.alert { background: #fee4e2; color: var(--danger); } .badge.case-id { color: #1d4ed8; background: #dbeafe; } .badge.status-new { background: #eef2f5; color: #475467; } .badge.status-reviewing { background: #fff4d6; color: #8a5a00; } .badge.status-resolved { background: #dcfce7; color: var(--ok); } .badge.status-not_a_case { background: #f1f5f9; color: #475569; } .badge.priority-low { background: #ecfdf3; color: #027a48; } .badge.priority-normal { background: #eff6ff; color: #1d4ed8; } .badge.priority-high { background: #fff7ed; color: #c2410c; } .badge.priority-urgent, .badge.sla-breached { background: #fee2e2; color: #b91c1c; } .badge.sla-risk { background: #fef3c7; color: #92400e; } .badge.sla-critical { background: #ffe4d5; color: #c2410c; } /* Escalation: card/modal-level pulse for cases within the critical window or past due, on top of the existing SLA badge color. "breached" pulses more strongly than "critical". Respects prefers-reduced-motion below. */ .case-card.sla-escalation-critical, .modal-panel.sla-escalation-critical { border-color: #fb923c; animation: sla-pulse-critical 2.2s ease-in-out infinite; } .case-card.sla-escalation-breached, .modal-panel.sla-escalation-breached { border-color: #ef4444; animation: sla-pulse-breached 1.4s ease-in-out infinite; } @keyframes sla-pulse-critical { 0%, 100% { box-shadow: 0 0 0 1px rgb(251 146 60 / 25%), 0 8px 22px rgb(15 23 42 / 8%); } 50% { box-shadow: 0 0 0 4px rgb(251 146 60 / 35%), 0 8px 22px rgb(15 23 42 / 8%); } } @keyframes sla-pulse-breached { 0%, 100% { box-shadow: 0 0 0 1px rgb(239 68 68 / 30%), 0 8px 22px rgb(15 23 42 / 8%); } 50% { box-shadow: 0 0 0 5px rgb(239 68 68 / 45%), 0 8px 22px rgb(15 23 42 / 8%); } } @media (prefers-reduced-motion: reduce) { .case-card.sla-escalation-critical, .modal-panel.sla-escalation-critical, .case-card.sla-escalation-breached, .modal-panel.sla-escalation-breached { animation: none; } .case-card.sla-escalation-critical, .modal-panel.sla-escalation-critical { box-shadow: 0 0 0 2px rgb(251 146 60 / 35%), 0 8px 22px rgb(15 23 42 / 8%); } .case-card.sla-escalation-breached, .modal-panel.sla-escalation-breached { box-shadow: 0 0 0 3px rgb(239 68 68 / 45%), 0 8px 22px rgb(15 23 42 / 8%); } } .badge.sla-ok, .badge.sla-met { background: #dcfce7; color: var(--ok); } .badge.unread-badge { background: #fff3cd; color: #92400e; } .badge.waiting-badge { background: #fee2e2; color: #b91c1c; } .badge.unread-dot { display: inline-block; width: 10px; height: 10px; padding: 0; border-radius: 50%; background: var(--accent); } .case-meta { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 8px; color: var(--muted); font-size: 13px; } .case-card-actions { display: grid; gap: 8px; } .pickup-case { width: 100%; } .case-table tr.has-unread { background: #fffaf0; } .case-table tr.has-unread td:first-child { box-shadow: inset 3px 0 0 #f59e0b; } .sender, .time { color: var(--muted); font-size: 13px; } .message-text { white-space: pre-wrap; line-height: 1.42; font-size: 15px; overflow-wrap: anywhere; } .status-control { display: grid; gap: 5px; margin: 0; } .status-control span { color: var(--muted); font-size: 12px; text-align: right; } .message-status, .case-status, .case-priority { min-height: 34px; border-color: transparent; font-weight: 700; } .message-status.status-new, .case-status.status-new { background: #eef2f5; color: #475467; } .message-status.status-reviewing, .case-status.status-reviewing { background: #fff4d6; color: #8a5a00; } .message-status.status-resolved, .case-status.status-resolved { background: #dcfce7; color: var(--ok); } .message-status.status-not_a_case, .case-status.status-not_a_case { background: #f1f5f9; color: #475569; } .case-priority.priority-low { background: #ecfdf3; color: #027a48; } .case-priority.priority-normal { background: #eff6ff; color: #1d4ed8; } .case-priority.priority-high { background: #fff7ed; color: #c2410c; } .case-priority.priority-urgent { background: #fee2e2; color: #b91c1c; } .media-gallery { display: grid; grid-template-columns: repeat(auto-fill, minmax(240px, 1fr)); gap: 12px; } .case-gallery { display: grid; grid-template-columns: repeat(auto-fill, minmax(min(280px, 100%), 1fr)); gap: 14px; } /* No overflow:hidden here — the assignee dropdown at the card's bottom edge must be able to spill past the card. The media area clips its own top corners instead (see .case-card > .case-media-carousel / -empty). */ .case-card { display: grid; grid-template-rows: auto 1fr; min-width: 0; border: 1px solid var(--line); border-radius: var(--radius-lg); background: var(--panel); box-shadow: 0 5px 20px rgb(15 23 42 / 6%); cursor: pointer; transition: border-color 150ms ease, box-shadow 150ms ease, transform 150ms ease; } .case-card:hover { border-color: #a7c5c0; box-shadow: 0 10px 28px rgb(15 23 42 / 11%); transform: translateY(-1px); } .case-media-empty { display: grid; place-items: center; align-content: center; aspect-ratio: 16 / 10; gap: 7px; padding: 22px; border-bottom: 1px solid var(--line); border-radius: calc(var(--radius-lg) - 1px) calc(var(--radius-lg) - 1px) 0 0; color: #708090; background: radial-gradient(circle at 50% 35%, rgb(15 118 110 / 8%), transparent 42%), #f4f7f9; text-align: center; } .case-media-empty svg { width: 44px; height: 44px; fill: none; stroke: currentColor; stroke-linecap: round; stroke-linejoin: round; stroke-width: 2; } .case-media-empty strong { color: #475467; font-size: 14px; } .case-media-empty span { font-size: 12px; } /* Flex column so the action block can pin to the card's bottom edge with margin-top: auto — cards in a row stretch to equal height (grid default), and the leftover space collects between the message text and the actions, keeping every card's "Assign me"/assignee row on the same baseline. */ .case-card-body { display: flex; flex-direction: column; gap: 7px; min-width: 0; padding: 12px; } .case-card-group { font-size: 15px; } .case-card-sender, .case-card-meta { color: var(--muted); font-size: 13px; } /* One line: "WhatsApp group · sender" — truncated, full value in title. */ .case-card-sender { overflow: hidden; white-space: nowrap; text-overflow: ellipsis; } .case-card-meta { display: flex; flex-wrap: wrap; gap: 5px 10px; } .case-card-body p { display: -webkit-box; min-height: 40px; overflow: hidden; color: var(--text); font-size: 14px; line-height: 1.4; overflow-wrap: anywhere; -webkit-box-orient: vertical; -webkit-line-clamp: 2; } /* First element of the bottom-pinned action block (see .case-card-body). */ .case-relation-suggestion { display: grid; gap: 7px; margin-top: auto; border: 1px solid #f0cf65; border-radius: 8px; padding: 9px; background: #fff9df; color: #694f00; font-size: 12px; } .case-relation-suggestion button { width: 100%; color: #694f00; border-color: #e2bd43; background: var(--panel); } .case-card-controls { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); align-items: end; gap: 8px; margin-top: auto; padding-top: 10px; border-top: 1px solid var(--line); } /* When a merge suggestion precedes the controls, the suggestion already carries the bottom-pinning auto margin — keep the pair together. */ .case-relation-suggestion + .case-card-controls { margin-top: 3px; } .case-card-controls > :only-child { grid-column: 1 / -1; } .case-card-controls .pickup-case { align-self: end; } .case-card-controls .case-assignment { grid-column: 1 / -1; } .case-card-controls select { min-height: 36px; } .media-card { display: grid; border: 1px solid var(--line); border-radius: var(--radius-lg); overflow: hidden; background: var(--panel); box-shadow: var(--shadow-sm); } .media-preview { display: block; width: 100%; aspect-ratio: 4 / 3; border: 0; border-radius: 0; padding: 0; background: #eef2f5; overflow: hidden; } .media-preview:hover { background: #e5ebf0; } .media-preview img, .media-preview video { display: block; width: 100%; height: 100%; object-fit: cover; } .media-file { display: grid; place-items: center; width: 100%; height: 100%; color: var(--muted); } .media-card-body { display: grid; gap: 6px; padding: 10px; } .media-card-body > span, .media-card-body time { color: var(--muted); font-size: 13px; } .media-card-body p { color: var(--text); font-size: 14px; line-height: 1.4; max-height: 60px; overflow: hidden; overflow-wrap: anywhere; } .modal[hidden] { display: none; } .modal { position: fixed; inset: 0; z-index: 20; display: grid; place-items: center; padding: 24px; } .modal-backdrop { position: absolute; inset: 0; background: rgb(15 23 42 / 72%); } .modal-panel { position: relative; z-index: 1; width: min(1040px, 100%); max-height: min(860px, 92vh); overflow: auto; overscroll-behavior: contain; border: 1px solid var(--line); border-radius: var(--radius-lg); background: var(--panel); box-shadow: 0 24px 80px rgb(15 23 42 / 35%); } .modal-close { position: sticky; top: 12px; float: right; margin: 12px; z-index: 2; background: var(--panel); color: var(--text); border-color: var(--line); } .modal-body { display: grid; } .modal-media { position: relative; display: grid; place-items: center; min-height: 280px; background: #111827; } .modal-media img, .modal-media video, .modal-media audio { display: block; max-width: 100%; max-height: 72vh; } .modal-media audio, .case-detail-media-main audio { width: min(560px, 90%); } .media-error { color: #fff; padding: 16px; text-align: center; } .case-modal-media { min-height: 420px; } .case-modal-media a { display: grid; place-items: center; width: 100%; height: 100%; } .case-modal-media .media-download { display: grid; width: 32px; height: 32px; } .case-media-thumbs { display: flex; gap: 8px; overflow-x: auto; padding: 10px 12px; border-bottom: 1px solid var(--line); background: var(--soft); } .case-media-thumb { flex: 0 0 72px; width: 72px; height: 58px; min-height: 58px; overflow: hidden; border: 2px solid transparent; border-radius: 7px; padding: 0; background: #e5ebf0; } .case-media-thumb.active { border-color: var(--accent); } .case-media-thumb img, .case-media-thumb video { display: block; width: 100%; height: 100%; object-fit: cover; } .modal-meta { display: grid; gap: 8px; padding: 16px; } .lightbox-case-badge { cursor: pointer; } .lightbox-case-badge:hover { text-decoration: underline; } .modal-meta .lightbox-open-case { min-height: 30px; margin-left: auto; padding: 4px 12px; font-size: 13px; } .modal-meta time, .modal-meta p { color: var(--muted); } .modal-meta p { line-height: 1.45; overflow-wrap: anywhere; } .case-detail { display: grid; background: var(--soft); } .case-detail-modal .modal-panel { width: min(1320px, 100%); max-height: 94vh; } .case-detail-header { position: sticky; top: 0; /* Above the media overlay buttons (z-index: 3 on .media-download / .media-zip-download) so once the photo scrolls up underneath this sticky header, the header actually covers it instead of the same-z-index tie letting the later-in-DOM buttons paint on top — that's what looked like the download buttons "jumping" during scroll. */ z-index: 4; display: grid; grid-template-columns: minmax(0, 1fr) minmax(200px, auto); gap: 18px; align-items: start; border-bottom: 1px solid var(--line); padding: 20px 96px 18px 24px; background: var(--panel); } .case-detail-heading { min-width: 0; } .case-detail-eyebrow { color: var(--accent); font-size: 12px; font-weight: 700; letter-spacing: .06em; text-transform: uppercase; } .case-detail-title-row { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 8px; margin-top: 5px; } .case-detail-title-row h2 { font-size: 22px; } .case-detail-copy { display: inline-flex; align-items: center; justify-content: center; width: 26px; height: 26px; padding: 0; color: var(--muted); background: transparent; border: 0; border-radius: 999px; } .case-detail-copy:hover { color: var(--accent-strong); background: var(--soft); } .case-pill-select { width: auto; min-height: 26px; border-radius: 999px; padding: 3px 24px 3px 10px; font-size: 12px; } .case-pill-group { display: inline-flex; flex-direction: column; gap: 2px; } .case-pill-group small { color: var(--muted); font-size: 9px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; } /* The customer's own message — the thing the agent actually needs to read first — gets a visually distinct block instead of blending into muted meta text next to the pills/badges above and the meta grid below. */ .case-message-preview { margin-top: 10px; padding: 10px 14px; border-radius: 8px; background: var(--soft); } .case-message-sender { display: block; margin-bottom: 2px; color: var(--muted); font-size: 12px; font-weight: 700; } .case-message-preview p { color: var(--text); font-size: 15px; line-height: 1.45; overflow-wrap: anywhere; } .case-detail-meta { display: flex; flex-wrap: wrap; gap: 8px 16px; margin-top: 12px; } .case-meta-item { display: grid; gap: 2px; min-width: 0; max-width: 340px; padding-left: 16px; border-left: 1px solid var(--line); } .case-meta-item:first-child { padding-left: 0; border-left: 0; } .case-meta-item small { color: var(--muted); font-size: 10px; font-weight: 700; letter-spacing: .05em; text-transform: uppercase; } .case-meta-item strong { overflow: hidden; color: var(--text); font-size: 13px; white-space: nowrap; text-overflow: ellipsis; } .case-meta-unassigned { color: #92400e; } .case-detail-header-actions { display: flex; flex-wrap: wrap; align-items: center; justify-content: flex-end; gap: 10px; } .case-detail-header-actions button { flex: 0 0 auto; min-height: 38px; white-space: nowrap; } .case-header-pickup { min-width: 110px; } .case-detail-header-actions .case-close-action { min-width: 90px; } .case-close-action { background: var(--panel); color: var(--danger); border-color: #f0aaa2; } .case-close-action:hover { background: #fff2f0; } .case-detail-layout { display: grid; grid-template-columns: minmax(0, 1fr) 360px; gap: 18px; align-items: start; padding: 18px; } .case-detail-content, .case-detail-sidebar { display: grid; min-width: 0; gap: 16px; } .case-detail-sidebar { position: sticky; top: 14px; } .case-content-card, .case-sidebar-card { border: 1px solid var(--line); border-radius: 10px; padding: 16px; background: var(--panel); box-shadow: 0 2px 8px rgb(15 23 42 / 4%); } .case-content-card > .section-title, .case-sidebar-card > .section-title { margin-bottom: 12px; } .case-sidebar-card .compact-empty { padding: 8px 0; text-align: left; } .portal-case-row { display: flex; align-items: center; gap: 8px; min-width: 0; } .portal-case-row input { flex: 1; min-width: 0; min-height: 36px; padding: 7px 10px; border: 1px solid var(--line); border-radius: 8px; background: var(--panel); color: var(--text); } .portal-case-row button { flex: 0 0 auto; min-height: 36px; padding: 7px 12px; } .portal-case-open-icon { display: inline-flex; flex: 0 0 auto; align-items: center; justify-content: center; width: 34px; height: 34px; color: var(--accent-strong); background: var(--soft); border-radius: 8px; } .portal-case-open-icon:hover { background: #e8f3f1; } .case-merge-form { display: grid; gap: 10px; } .portal-case-actions { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; } .portal-case-actions button { min-height: 34px; padding: 7px 12px; } .case-detail-media { overflow: hidden; border: 1px solid var(--line); border-radius: 8px; background: var(--soft); } .case-detail-media-main { position: relative; display: grid; place-items: center; min-height: 260px; max-height: 460px; background: #111827; } .case-detail-media-main img, .case-detail-media-main video, .case-detail-media-main audio { display: block; max-width: 100%; max-height: 460px; } .media-zip-download { position: absolute; top: 6px; right: 44px; z-index: 3; display: inline-flex; align-items: center; gap: 4px; height: 32px; padding: 0 10px; border: 1px solid rgb(255 255 255 / 72%); border-radius: 999px; background: rgb(15 23 42 / 70%); color: #fff; font-size: 12px; font-weight: 700; text-decoration: none; } .media-zip-download:hover { background: var(--accent); } .case-detail-media-info { position: absolute; left: 0; right: 0; bottom: 0; z-index: 2; display: flex; align-items: baseline; justify-content: space-between; gap: 10px; padding: 7px 12px; background: linear-gradient(to top, rgb(15 23 42 / 80%), transparent); color: #fff; font-size: 12px; pointer-events: none; } .case-detail-media-count { flex: 0 0 auto; opacity: .85; } .case-detail-media-who { overflow: hidden; text-align: right; white-space: nowrap; text-overflow: ellipsis; } .case-notes-list, .case-note-form { display: grid; gap: 14px; } .case-note-timeline-item { position: relative; display: grid; grid-template-columns: 34px minmax(0, 1fr); gap: 10px; align-items: start; } .case-note-timeline-item:not(:last-child)::before { content: ""; position: absolute; top: 34px; bottom: -14px; left: 16px; width: 2px; background: #e1e7ed; } .case-note-avatar { position: relative; z-index: 1; display: grid; place-items: center; width: 34px; height: 34px; border: 1px solid #cbd8e6; border-radius: 50%; color: #344054; background: #eef4fb; font-size: 11px; font-weight: 800; } .case-note { border: 1px solid #eee0a8; border-radius: 7px; background: #fffdf3; overflow: hidden; } .case-note-header { display: flex; align-items: baseline; justify-content: space-between; gap: 12px; border-bottom: 1px solid #f1e7bd; padding: 9px 11px; background: #fdf6de; } .case-note-header strong { color: var(--text); font-size: 13px; } .case-note-header time { color: var(--muted); font-size: 11px; white-space: nowrap; } .case-note p { margin: 0; padding: 11px; font-size: 14px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; } .case-note-empty { padding: 10px 0; color: var(--muted); font-size: 13px; } .case-note-form { margin-top: 16px; border: 1px solid var(--line); border-radius: 8px; padding: 8px; background: #fafbfc; transition: padding 120ms ease; } .case-note-form textarea { min-height: 30px; border-color: transparent; padding: 4px 2px; background: transparent; resize: none; transition: min-height 120ms ease; } .case-note-form.expanded { padding: 12px; } .case-note-form.expanded textarea { min-height: 84px; border-color: var(--line); padding: 8px 10px; background: var(--panel); resize: vertical; } .case-note-composer-hint { margin-top: 6px; color: var(--muted); font-size: 12px; } .case-note-composer-actions { display: flex; align-items: center; justify-content: flex-end; gap: 12px; margin-top: 8px; } .case-note-composer-actions .reply-status { margin-right: auto; } .status-list { display: grid; gap: 10px; } .status-list div { display: grid; gap: 4px; padding: 12px; border: 1px solid var(--line); border-radius: 8px; background: #fbfcfd; } .status-list span { color: var(--muted); font-size: 12px; } .status-list strong { color: var(--text); font-size: 16px; line-height: 1.3; overflow-wrap: anywhere; } .reply-actions { display: grid; gap: 5px; justify-items: end; } .reply-actions button { min-width: 86px; } .reply-status { color: var(--muted); font-size: 13px; overflow-wrap: anywhere; } .report-toolbar { display: grid; grid-template-columns: minmax(220px, 1fr) auto minmax(320px, 460px); gap: 12px; align-items: start; margin-bottom: 12px; border-bottom: 1px solid var(--line); padding-bottom: 12px; } .range-tabs { display: flex; flex-wrap: wrap; gap: 8px; } .range-tab { min-height: 34px; background: var(--panel); color: var(--text); border-color: var(--line); } .range-tab.active { background: var(--accent); color: #fff; border-color: var(--accent); } .summary-grid { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; margin-bottom: 12px; } .report-kpi-grid.cases-kpi-grid { grid-template-columns: repeat(5, minmax(0, 1fr)); } .report-kpi-card { padding: 12px; background: var(--panel); border: 1px solid var(--line); border-radius: 8px; min-height: 84px; position: relative; overflow: hidden; transition: border-color 160ms ease, box-shadow 160ms ease, transform 160ms ease; } .report-kpi-card:hover { border-color: #cbd5e1; box-shadow: 0 10px 28px rgba(15, 23, 42, .06); transform: translateY(-1px); } .report-kpi-clickable { cursor: pointer; text-align: left; font: inherit; color: inherit; width: 100%; } .report-kpi-clickable:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; } .report-kpi-active { border-color: var(--accent); box-shadow: 0 0 0 1px var(--accent); } .report-kpi-card.sla-risk strong { color: #92400e; } .report-kpi-card.sla-breached strong { color: #b91c1c; } .report-kpi-card.sla-ok strong { color: var(--ok); } .report-kpi-grid.is-loading { opacity: .55; pointer-events: none; transition: opacity 160ms ease; } .kpi-group-heading { margin: 4px 0 8px; color: var(--muted); font-size: 12px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; } .report-kpi-delta { display: block; margin-top: 4px; font-size: 12px; font-weight: 600; } .report-kpi-delta-good { color: var(--ok); } .report-kpi-delta-bad { color: #b91c1c; } .report-kpi-delta-neutral { color: var(--muted); } .report-kpi-progress { display: block; height: 5px; margin-top: 8px; border-radius: 999px; background: #e5eaf0; overflow: hidden; } .report-kpi-progress i { display: block; height: 100%; border-radius: 999px; background: var(--accent); } .report-kpi-card.sla-ok .report-kpi-progress i { background: var(--ok); } .report-kpi-card.sla-risk .report-kpi-progress i { background: #d97706; } .report-kpi-card.sla-breached .report-kpi-progress i { background: #dc2626; } .sla-rate-cell { display: flex; align-items: center; gap: 8px; min-width: 110px; white-space: nowrap; } .sla-rate-track { flex: 1; height: 5px; min-width: 48px; border-radius: 999px; background: #e5eaf0; overflow: hidden; } .sla-rate-track i { display: block; height: 100%; border-radius: 999px; background: var(--accent); } .sla-rate-ok .sla-rate-track i { background: var(--ok); } .sla-rate-risk .sla-rate-track i { background: #d97706; } .sla-rate-breached .sla-rate-track i { background: #dc2626; } .kpi-top-risk { margin: -4px 0 12px; font-size: 13px; } .kpi-filter-clear { display: flex; justify-content: flex-end; } .report-kpi-skeleton { padding: 12px; } .report-kpi-skeleton span, .report-kpi-skeleton strong { display: block; height: 16px; width: 70%; border-radius: 6px; background: #dbe3ed; } .report-kpi-skeleton strong { width: 38%; margin-top: 6px; } .loading-skeleton { position: relative; min-height: 48px; border-radius: 8px; background: linear-gradient(90deg, #eef2f6 25%, #f9fbfd 50%, #eef2f6 75%); background-size: 200% 100%; animation: shimmer 1.2s linear infinite; } .loading-block { min-height: 170px; } .summary-grid div, .chart-panel { background: var(--panel); border: 1px solid var(--line); border-radius: 8px; } .summary-grid div { padding: 12px; } .summary-grid span { display: block; color: var(--muted); font-size: 12px; } .summary-grid strong { display: block; margin-top: 4px; font-size: 22px; } @keyframes shimmer { 0% { background-position: 200% 0; } 100% { background-position: -200% 0; } } .reports-toolbar { display: grid; gap: 12px; } .report-global-filters { display: grid; gap: 12px; } .report-filter-grid { display: grid; gap: 10px; grid-template-columns: repeat(4, minmax(0, 1fr)); } .report-range-panel { display: grid; gap: 10px; align-items: end; } .report-nav { display: flex; flex-wrap: wrap; gap: 8px; overflow-x: auto; padding-bottom: 2px; scrollbar-width: thin; } .report-nav-tab { min-height: 34px; padding: 7px 14px; border-radius: 999px; background: var(--panel); color: var(--text); border: 1px solid var(--line); } .report-nav-tab.active { background: var(--accent); color: #fff; border-color: var(--accent); } .report-content-area { display: block; } #reportsView.is-refreshing .report-content-area { opacity: .96; transition: opacity 160ms ease; } .report-section { display: grid; gap: 12px; } .report-section[hidden] { display: none; } .chart-panel-content p { margin: 4px 0; } .chart-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; margin-bottom: 14px; } .chart-panel { min-width: 0; padding: 12px; transition: border-color 160ms ease, box-shadow 160ms ease; } .chart-panel:hover { border-color: #cbd5e1; box-shadow: 0 10px 28px rgba(15, 23, 42, .05); } .bar-chart { display: grid; gap: 9px; } .bar-row { display: grid; grid-template-columns: minmax(150px, 1fr) minmax(120px, 1.2fr) minmax(36px, auto); gap: 8px; align-items: center; border-radius: 6px; min-height: 28px; } .bar-row.clickable { cursor: pointer; padding: 5px; margin: -5px; transition: background-color 140ms ease, transform 140ms ease; } .bar-row.clickable:hover, .bar-row.clickable:focus-visible { background: #f7f9fb; transform: translateX(2px); } .bar-row.clickable:focus-visible { outline: 2px solid var(--accent); outline-offset: 1px; } .bar-row span { color: var(--muted); font-size: 12px; overflow: hidden; text-overflow: ellipsis; white-space: normal; overflow-wrap: anywhere; } .bar-track { height: 10px; overflow: hidden; background: #eef2f6; border-radius: 999px; } .bar-fill { height: 100%; background: var(--accent); border-radius: inherit; transition: width 160ms ease; } .bar-row strong { font-size: 13px; text-align: right; } .bar-row small { grid-column: 2 / -1; color: var(--muted); font-size: 12px; } .compact-empty { padding: 18px; } .report-table { overflow-x: auto; max-width: 100%; -webkit-overflow-scrolling: touch; } .report-table, .case-table, .team-table { border: 1px solid var(--line); border-radius: var(--radius-lg); } .explore-toolbar { display: flex; flex-wrap: wrap; gap: 8px; margin-bottom: 10px; } .explore-toolbar input, .explore-toolbar select { min-width: 180px; } .column-picker { margin-bottom: 10px; color: var(--muted); font-size: 12px; } .column-picker summary { cursor: pointer; } .column-picker div { display: flex; flex-wrap: wrap; gap: 10px; padding-top: 8px; } .column-picker label { display: inline-flex; gap: 6px; align-items: center; } .explore-table { max-height: 520px; } .report-table th, .team-table th { position: sticky; top: 0; z-index: 1; box-shadow: 0 1px 0 var(--line); } .table-sort, .link-button { border: 0; padding: 0; background: transparent; color: var(--accent); cursor: pointer; font: inherit; } .table-sort { color: inherit; font-weight: 700; } .table-sort:hover, .link-button:hover { text-decoration: underline; } .table-pagination { display: flex; gap: 10px; align-items: center; justify-content: flex-end; margin-top: 10px; color: var(--muted); font-size: 12px; } .reports-toolbar { display: grid; gap: 10px; } .report-table table, .case-table table, .team-table table { width: 100%; min-width: 980px; border-collapse: collapse; } .sla-performance-table table { width: max-content; min-width: min(100%, 520px); } .sla-performance-table th, .sla-performance-table td { white-space: nowrap; } .report-table th, .report-table td, .case-table th, .case-table td, .team-table th, .team-table td { border-bottom: 1px solid var(--line); padding: 11px 12px; text-align: left; vertical-align: top; } .report-table th, .case-table th, .team-table th { color: var(--muted); font-size: 11px; font-weight: 700; letter-spacing: .035em; text-transform: uppercase; background: var(--soft); } .report-table td, .case-table td, .team-table td { font-size: 14px; } .report-table td > span, .report-table small, .case-table td > span, .case-table small { display: block; margin-top: 4px; color: var(--muted); line-height: 1.35; max-width: 320px; overflow-wrap: anywhere; } .case-table, .team-table { overflow-x: auto; max-width: 100%; -webkit-overflow-scrolling: touch; } .case-table select { min-width: 140px; } .case-table tbody tr { cursor: pointer; } .case-table tbody tr:hover { background: var(--soft); } .report-table tbody tr:hover, .team-table tbody tr:hover { background: var(--soft); } .report-table tbody tr:last-child td, .case-table tbody tr:last-child td, .team-table tbody tr:last-child td { border-bottom: 0; } .case-actions { display: grid; gap: 8px; min-width: 150px; } .team-panel { margin-bottom: 14px; } .status-stack { display: grid; gap: 4px; color: var(--muted); font-size: 13px; } .danger-text { color: var(--danger); font-weight: 700; } .previous-message { margin-top: 14px; border: 1px solid #dbe7e4; background: #f8fbfa; border-radius: 8px; padding: 12px; } .thread-message { margin: 0; border: 1px solid #e4e9ef; background: var(--soft); border-radius: 10px; padding: 16px; max-height: 560px; overflow: auto; overscroll-behavior: contain; scrollbar-gutter: stable; } .thread-message ul { display: grid; gap: 14px; margin: 0; padding: 0; list-style: none; } .previous-message ul { display: grid; gap: 10px; margin: 0; padding: 0; list-style: none; } .previous-heading { color: var(--text); font-size: 13px; font-weight: 700; margin-bottom: 10px; } .previous-item { position: relative; display: grid; gap: 3px; padding-left: 14px; } .thread-item { display: grid; grid-template-columns: 34px minmax(0, 1fr); gap: 9px; align-items: start; } .thread-item.outgoing { grid-template-columns: minmax(0, 1fr) 34px; } .thread-item.selectable { grid-template-columns: 20px 34px minmax(0, 1fr); } .thread-select { display: grid; place-items: center; padding-top: 8px; } .thread-select input { width: 16px; height: 16px; } .thread-move-toggle { padding: 0; border: none; background: transparent; color: var(--accent); font-size: 11px; text-decoration: underline; } .thread-move-picker { display: flex; flex-wrap: wrap; align-items: center; gap: 8px; margin-top: 4px; padding-top: 8px; border-top: 1px dashed #dfe5ec; } .thread-split-bar { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; margin-top: 10px; padding: 8px 10px; border-top: 1px solid var(--line); } /* Same controls repeated in .section-title (next to "Conversation") once split mode is active, so confirming a split doesn't require scrolling down to the bar below the message list. */ .thread-split-bar-top { margin-top: 0; padding: 0; border-top: none; } .split-action { box-shadow: 0 1px 3px rgb(15 118 110 / 40%); } .thread-avatar { display: grid; place-items: center; width: 34px; height: 34px; border: 1px solid #d4dde6; border-radius: 50%; color: #475467; background: var(--panel); font-size: 11px; font-weight: 800; } .thread-item.outgoing .thread-avatar { grid-column: 2; color: var(--accent-strong); background: #dff1ed; border-color: #b7ddd5; } .thread-bubble { display: grid; gap: 6px; justify-self: start; width: fit-content; max-width: min(720px, 88%); border: 1px solid #dfe5ec; border-radius: 5px 12px 12px; padding: 9px 11px; background: var(--panel); box-shadow: 0 1px 2px rgb(15 23 42 / 4%); } .thread-item.outgoing .thread-bubble { grid-column: 1; grid-row: 1; justify-self: end; border-color: #cce4de; border-radius: 12px 5px 12px 12px; background: #e8f3f1; } .thread-meta { display: flex; flex-wrap: wrap; align-items: baseline; gap: 8px; } .thread-item.outgoing .thread-meta { justify-content: flex-end; } .thread-meta strong { color: var(--text); font-size: 13px; } .thread-meta time { color: var(--muted); font-size: 11px; } .thread-content { display: grid; gap: 7px; } .thread-content p { margin: 0; color: var(--text); font-size: 14px; line-height: 1.5; white-space: pre-wrap; overflow-wrap: anywhere; } .thread-item.outgoing .thread-content p { color: var(--accent-strong); } .thread-media { color: var(--accent); font-size: 13px; } .conversation-media { display: block; width: min(360px, 100%); margin-top: 2px; overflow: hidden; border-radius: 8px; } .conversation-media img, .conversation-media video { display: block; width: 100%; max-height: 240px; border-radius: 8px; object-fit: contain; background: #0f172a; } .conversation-media.image img { object-fit: cover; object-position: center top; } .conversation-media audio { display: block; width: 100%; max-width: 340px; height: 38px; } .attachment-card { display: grid; grid-template-columns: auto minmax(0, 1fr); gap: 3px 10px; align-items: center; border: 1px solid var(--line); border-radius: 8px; padding: 9px 10px; color: var(--text); background: rgb(255 255 255 / 78%); text-decoration: none; } .attachment-card span { grid-row: 1 / 3; font-size: 22px; } .attachment-card strong { overflow-wrap: anywhere; } .attachment-card small { color: var(--muted); } .import-result { color: var(--muted); line-height: 1.5; } .import-result ul { max-height: 220px; margin: 8px 0 0; overflow: auto; } .case-asset-panel { padding: 16px; } .case-asset-details { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; margin: 0 0 14px; } .case-asset-details div { border: 1px solid var(--line); border-radius: 7px; padding: 8px 10px; background: var(--soft); } .case-asset-details dt { color: var(--muted); font-size: 12px; } .case-asset-details dd { margin: 4px 0 0; overflow-wrap: anywhere; } .case-asset-empty { display: flex; align-items: center; justify-content: space-between; gap: 10px; color: var(--muted); font-size: 13px; } .case-asset-summary { display: grid; gap: 4px; } .case-asset-toggle { justify-self: start; } .robot-select-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 10px; align-items: end; margin-top: 12px; } .robot-select-form .reply-status { grid-column: 1 / -1; } .case-problem-form { margin-top: 12px; } .rc-problem-list { display: grid; gap: 10px; margin: 0; padding: 0; list-style: none; } .rc-problem-item { border: 1px solid var(--line); border-radius: 7px; padding: 10px 12px; background: var(--soft); } .rc-problem-item-title { font-size: 13px; font-weight: 600; color: var(--text); } .rc-problem-item-note { margin: 6px 0 0; font-size: 13px; color: var(--text); overflow-wrap: anywhere; } .rc-problem-item-meta { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-top: 8px; } .rc-problem-item-meta time { color: var(--muted); font-size: 11px; } .previous-item::before { content: ""; position: absolute; left: 0; top: 8px; width: 6px; height: 6px; border-radius: 999px; background: var(--accent); } .previous-item time { color: var(--muted); font-size: 12px; } .previous-item p { margin: 0; color: var(--text); font-size: 14px; line-height: 1.4; white-space: pre-wrap; } .empty { color: var(--muted); border: 1px dashed var(--line); border-radius: var(--radius-lg); padding: 28px; text-align: center; line-height: 1.5; background: var(--soft); } .login-page { min-height: 100vh; display: grid; place-items: center; padding: clamp(18px, 4vw, 48px); background: radial-gradient(circle at 18% 18%, rgb(20 184 166 / 18%), transparent 34%), radial-gradient(circle at 84% 12%, rgb(14 165 233 / 14%), transparent 28%), linear-gradient(135deg, #edf7f5 0%, #f8fafc 46%, #eef4ff 100%); } .login-shell { width: min(1080px, 100%); display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(360px, .85fr); gap: clamp(18px, 4vw, 40px); align-items: stretch; } .login-hero, .login-card { position: relative; overflow: hidden; border: 1px solid rgb(203 213 225 / 72%); border-radius: 24px; box-shadow: 0 24px 70px rgb(15 23 42 / 12%); } .login-hero { min-height: 560px; display: flex; flex-direction: column; justify-content: space-between; gap: 26px; padding: clamp(28px, 5vw, 46px); color: #f8fafc; background: linear-gradient(135deg, rgb(15 118 110 / 92%), rgb(15 23 42 / 96%)), linear-gradient(45deg, transparent 0 48%, rgb(255 255 255 / 10%) 49% 51%, transparent 52%); } .login-hero::before, .login-hero::after { content: ""; position: absolute; pointer-events: none; border-radius: 999px; } .login-hero::before { width: 260px; height: 260px; right: -90px; top: -70px; background: rgb(45 212 191 / 22%); } .login-hero::after { width: 170px; height: 170px; left: 12%; bottom: -80px; background: rgb(96 165 250 / 18%); } .login-badge { width: fit-content; border: 1px solid rgb(255 255 255 / 22%); border-radius: 999px; padding: 8px 12px; color: #ccfbf1; background: rgb(255 255 255 / 10%); font-size: 12px; font-weight: 700; letter-spacing: .04em; text-transform: uppercase; backdrop-filter: blur(10px); } .login-eyebrow { margin-bottom: 12px; color: #99f6e4; font-size: 12px; font-weight: 800; letter-spacing: .1em; text-transform: uppercase; } .login-hero h1 { max-width: 680px; color: #fff; font-size: clamp(36px, 5.2vw, 62px); line-height: .96; letter-spacing: -.055em; } .login-copy { max-width: 560px; margin-top: 18px; color: #dbeafe; font-size: 17px; line-height: 1.65; } .login-feature-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 12px; position: relative; z-index: 1; } .login-feature-grid article, .login-team-card { border: 1px solid rgb(255 255 255 / 16%); background: rgb(255 255 255 / 10%); backdrop-filter: blur(14px); } .login-feature-grid article { display: grid; gap: 7px; border-radius: 18px; padding: 16px; } .login-feature-grid strong, .login-team-card strong { color: #fff; } .login-feature-grid span, .login-team-card span { color: #cbd5e1; font-size: 13px; line-height: 1.45; } .login-team-card { position: relative; z-index: 1; display: grid; grid-template-columns: minmax(190px, .8fr) minmax(260px, 1.2fr); align-items: center; gap: 18px; border-radius: 22px; padding: 18px; box-shadow: inset 0 1px 0 rgb(255 255 255 / 18%); } .login-team-card > div:first-child { display: grid; gap: 4px; } .login-team-strip { display: grid; grid-template-columns: repeat(7, minmax(0, 1fr)); align-items: center; gap: 8px; min-width: 0; } .login-avatar { display: grid; place-items: center; width: 100%; aspect-ratio: 1; min-width: 0; overflow: hidden; border: 2px solid rgb(255 255 255 / 78%); border-radius: 18px; color: #064e3b; background: linear-gradient(135deg, #ccfbf1, #f0fdfa); box-shadow: 0 12px 28px rgb(0 0 0 / 22%); font-size: 13px; font-weight: 800; transform: rotate(-2deg); transition: transform 160ms ease, box-shadow 160ms ease; } .login-avatar:nth-child(even) { transform: rotate(2deg); } .login-avatar:hover { transform: translateY(-3px) rotate(0deg); box-shadow: 0 16px 34px rgb(0 0 0 / 28%); } .login-avatar-more { display: grid; place-items: center; width: 100%; aspect-ratio: 1; border: 2px solid rgb(255 255 255 / 78%); border-radius: 18px; color: #0f172a; background: linear-gradient(135deg, #fef3c7, #ccfbf1); box-shadow: 0 12px 28px rgb(0 0 0 / 18%); font-size: 12px; font-weight: 900; text-align: center; } .login-avatar img { width: 100%; height: 100%; object-fit: cover; } .login-card { display: grid; align-content: center; gap: 22px; padding: clamp(24px, 4vw, 38px); background: rgb(255 255 255 / 88%); backdrop-filter: blur(18px); } .login-card::before { content: ""; position: absolute; inset: 0 0 auto; height: 5px; background: linear-gradient(90deg, var(--accent), #22c55e, #38bdf8); } .login-card-header { display: flex; align-items: center; gap: 14px; } .login-card-header h2 { margin: 0; font-size: 26px; letter-spacing: -.03em; } .login-card-header p, .login-security-note, #loginStatus { color: var(--muted); } .login-logo-mark { display: grid; place-items: center; flex: 0 0 auto; width: 48px; height: 48px; border-radius: 16px; color: #fff; background: linear-gradient(135deg, var(--accent), #0f172a); box-shadow: 0 12px 28px rgb(15 118 110 / 24%); font-size: 13px; font-weight: 900; letter-spacing: -.04em; } .login-panel { display: grid; gap: 14px; } #passwordStep, #otpStep { display: grid; gap: 14px; } #passwordStep[hidden], #otpStep[hidden] { display: none; } .login-panel header { margin-bottom: 20px; } .login-panel input { min-height: 44px; border-radius: 12px; background: var(--soft); } .login-panel button { min-height: 46px; border-radius: 12px; } .login-security-note { padding-top: 4px; font-size: 12px; line-height: 1.5; } @media (max-width: 900px) { .login-shell { grid-template-columns: 1fr; } .login-hero { min-height: auto; } .login-feature-grid { grid-template-columns: 1fr; } } @media (max-width: 620px) { .login-page { align-items: start; padding: 14px; } .login-hero, .login-card { border-radius: 18px; } .login-hero h1 { font-size: 34px; } .login-team-card { grid-template-columns: 1fr; } .login-team-strip { grid-template-columns: repeat(4, minmax(0, 1fr)); } } .admin-page { display: grid; gap: 14px; } .admin-page-header { display: flex; justify-content: space-between; gap: 16px; align-items: flex-start; padding: 18px; background: var(--panel); border: 1px solid var(--line); border-radius: var(--radius-lg); } .admin-page-header h2 { margin: 2px 0 0; } .eyebrow { margin: 0; color: var(--muted); font-size: 11px; font-weight: 700; letter-spacing: .08em; text-transform: uppercase; } .admin-panel { min-width: 0; } .admin-users-header-actions { display: flex; flex: none; align-items: center; gap: 10px; } .admin-toolbar { display: grid; grid-template-columns: minmax(220px, 1fr) 170px 170px; gap: 10px; margin-bottom: 12px; } .qr-box { min-height: 260px; overflow: auto; margin: 0; padding: 16px; color: #0f172a; background: var(--soft); border: 1px solid var(--line); border-radius: 8px; font-family: "SFMono-Regular", Consolas, monospace; font-size: 10px; line-height: 1.1; white-space: pre; } .compact-form { display: grid; grid-template-columns: 1fr 1fr 140px 130px auto; align-items: end; gap: 10px; } .users-list { display: grid; gap: 8px; } .admin-table { overflow-x: auto; border: 1px solid var(--line); border-radius: var(--radius-lg); -webkit-overflow-scrolling: touch; } .admin-table table { width: 100%; min-width: 980px; border-collapse: collapse; } .admin-table th, .admin-table td { padding: 11px 12px; border-bottom: 1px solid var(--line); text-align: left; vertical-align: middle; } .admin-table th { position: sticky; top: 0; z-index: 1; color: var(--muted); background: var(--soft); font-size: 11px; font-weight: 700; letter-spacing: .035em; text-transform: uppercase; } .admin-table td { font-size: 14px; } .admin-table td > span { display: block; margin-top: 4px; color: var(--muted); font-size: 12px; } .admin-table tbody tr:hover { background: var(--soft); } .admin-table tbody tr:last-child td { border-bottom: 0; } /* Support Shift: week navigator + agent x day grid. Mirrors .admin-table's bordered/scrollable shell so it reads as part of the same design system. */ .shift-week-nav { display: flex; align-items: center; gap: 8px; color: var(--muted); font-size: 13px; font-weight: 600; } .shift-grid-wrap { overflow-x: auto; border: 1px solid var(--line); border-radius: var(--radius-lg); -webkit-overflow-scrolling: touch; } .shift-grid { width: 100%; min-width: 860px; border-collapse: collapse; } .shift-grid th, .shift-grid td { padding: 8px; border-bottom: 1px solid var(--line); border-left: 1px solid var(--line); text-align: left; vertical-align: top; } .shift-grid th:first-child, .shift-grid td:first-child { border-left: 0; } .shift-grid th { position: sticky; top: 0; z-index: 1; color: var(--muted); background: var(--soft); font-size: 11px; font-weight: 700; letter-spacing: .035em; text-transform: uppercase; white-space: nowrap; } .shift-grid-agent { min-width: 120px; font-size: 14px; font-weight: 600; white-space: nowrap; } .shift-grid-cell { min-width: 92px; display: table-cell; } .shift-pill, .shift-cell-empty { display: block; width: 100%; margin-bottom: 4px; padding: 4px 8px; border-radius: var(--radius-md); font-size: 12px; font-weight: 600; text-align: center; cursor: pointer; } .shift-pill:last-child, .shift-cell-empty:last-child { margin-bottom: 0; } .shift-pill { border: 1px solid transparent; background: #e8f3f1; color: var(--accent-strong); } .shift-pill:hover { background: var(--accent); color: #fff; } .shift-pill-conflict { border-color: #f0aaa2; background: #fee4e2; color: var(--danger); } .shift-pill-conflict:hover { background: var(--danger); color: #fff; } .shift-cell-empty { border: 1px dashed var(--line); background: transparent; color: var(--muted); } .shift-cell-empty:hover { border-color: var(--accent); color: var(--accent-strong); background: var(--soft); } .shift-cell-add { display: block; width: 100%; padding: 2px 8px; border: 1px dashed var(--line); border-radius: var(--radius-md); background: transparent; color: var(--muted); font-size: 13px; font-weight: 700; line-height: 1.4; text-align: center; cursor: pointer; } .shift-cell-add:hover { border-color: var(--accent); color: var(--accent-strong); background: var(--soft); } /* Support Shift quick-pick modal content: preset time buttons up front, "Custom hours…" as the escape hatch into the full date/time form. */ .shift-quick-picker { display: grid; gap: 10px; } .shift-quick-options { display: grid; gap: 8px; } .shift-quick-options button { min-height: 42px; font-size: 14px; } .shift-quick-custom { justify-self: start; padding: 4px 0; border: 0; background: transparent; color: var(--accent-strong); font-size: 13px; font-weight: 600; text-decoration: underline; cursor: pointer; } .shift-quick-back { justify-self: start; margin-bottom: 4px; padding: 4px 0; border: 0; background: transparent; color: var(--muted); font-size: 13px; cursor: pointer; } .shift-quick-back:hover { color: var(--accent-strong); } .table-actions { display: flex; flex-wrap: wrap; gap: 8px; } .badge-success { color: #047857; background: #ecfdf5; border-color: #a7f3d0; } .badge-muted { color: #475569; background: var(--soft); border-color: #cbd5e1; } .user-modal-panel { width: min(680px, 96vw); } .user-modal-form { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 12px; } .user-modal-form .checkbox-row, .user-modal-form .inline-actions { grid-column: 1 / -1; } .integration-grid { display: grid; grid-template-columns: minmax(0, 1fr); gap: 16px; } .integration-panel { min-width: 0; } .integration-panel h3 { margin: 0; } .muted { margin-top: 4px; color: var(--muted); font-size: 13px; } .subsection-title { margin-top: 24px; padding-top: 18px; border-top: 1px solid var(--line); } .inline-actions, .check-row { display: flex; flex-wrap: wrap; align-items: center; gap: 9px; } .button-link { display: inline-flex; min-height: 36px; align-items: center; border: 1px solid var(--accent); border-radius: 7px; padding: 7px 13px; color: #fff; background: var(--accent); text-decoration: none; font-size: 13px; } .button-link.secondary { color: var(--text); border-color: var(--line); background: var(--panel); } .integration-status, .api-key-reveal { margin-top: 12px; border: 1px solid var(--line); border-radius: 8px; padding: 12px; background: var(--soft); color: var(--muted); } .api-key-reveal { border-color: #e6c75d; background: #fffbea; color: var(--text); } .api-key-reveal code { display: block; margin-top: 8px; padding: 10px; overflow-wrap: anywhere; border-radius: 6px; background: #17202a; color: #fff; } .integration-form fieldset { min-width: 0; margin: 0; border: 1px solid var(--line); border-radius: 8px; padding: 10px 12px; } .integration-form legend { color: var(--muted); font-size: 13px; padding: 0 5px; } .grid-four { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 10px; } .integration-list { display: grid; gap: 10px; margin-top: 16px; } .integration-item { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 12px; border: 1px solid var(--line); border-radius: 8px; padding: 12px; background: var(--soft); } .integration-item p { margin-top: 6px; color: var(--muted); font-size: 13px; overflow-wrap: anywhere; } .integration-item .inline-actions { justify-content: flex-end; } @media (max-width: 1180px) { .notes-layout { grid-template-columns: 320px minmax(0, 1fr); } .kb-layout { grid-template-columns: 220px minmax(0, 1fr); } .notes-sidebar { grid-column: 1 / -1; flex-direction: row; flex-wrap: wrap; align-items: flex-start; } .notes-sidebar > div:first-child { flex: 1 0 180px; } .notes-nav-section { min-width: 180px; margin-top: 0; padding-top: 0; border-top: 0; } .case-detail-header { grid-template-columns: 1fr; } .case-detail-header-actions { justify-content: flex-start; max-width: none; } } @media (max-width: 900px) { .shell { padding: 14px; } .topbar { align-items: flex-start; } .layout, .notes-layout, .configuration-center, .report-toolbar, .report-global-filters, .summary-grid, .report-kpi-grid.cases-kpi-grid, .chart-grid, .case-detail-header, .case-detail-layout, .admin-grid, .admin-toolbar, .config-info-grid, .robot-assets-toolbar, .organization-summary, .organization-toolbar, .config-rule-grid, .enabled-integrations-list, .user-modal-form, .grid-four, .compact-form, .note-editor-meta, .note-tags-editor, .note-attachment-card, .user-row { grid-template-columns: 1fr; } .case-detail-header { padding-right: 72px; } .case-detail-header-actions { justify-content: flex-start; max-width: none; } .toolbar { grid-template-columns: 1fr 1fr; } .channels-toolbar label { flex: 1 1 46%; min-width: 0; } .message-top { grid-template-columns: 1fr; } .status-control span { text-align: left; } .media-toolbar { grid-template-columns: 1fr 1fr; } .case-toolbar { grid-template-columns: 1fr 1fr; } .case-toolbar .date-filters label { grid-column: 1 / -1; } .notes-layout { min-height: auto; } .kb-layout { min-height: auto; } .configuration-section[data-config-section-panel="operations"] .config-info-grid { grid-template-columns: 1fr 1fr; } .report-filter-grid { grid-template-columns: 1fr 1fr; } .tabs { grid-column: 1 / -1; } .case-detail-sidebar { position: static; } .channel-feed { max-height: 60vh; min-height: 360px; } .configuration-nav, .configuration-header { position: static; } .configuration-nav { grid-template-columns: repeat(2, minmax(0, 1fr)); } .configuration-nav-title { grid-column: 1 / -1; } } @media (max-width: 560px) { .topbar { align-items: stretch; flex-direction: column; } .top-actions { align-items: stretch; flex-direction: column; width: 100%; } .view-tabs { width: 100%; } .view-tab { flex: 1 1 42%; } .grid-two, .date-filters, .toolbar, .media-toolbar, .case-toolbar, .report-filter-grid, .report-range-panel, .message-top, .reply-form, .message { grid-template-columns: 1fr; } .channels-toolbar label { flex: 1 1 100%; } .case-gallery { grid-template-columns: 1fr; } .reply-actions { justify-items: stretch; } .thread-bubble { max-width: 100%; } .channel-feed { min-height: 320px; max-height: 58vh; padding: 12px; } .channel-bubble { max-width: 92%; } .channel-media, .conversation-media { max-width: 100%; } .case-detail-header { padding: 18px 56px 18px 16px; } .case-detail-layout { padding: 12px; } .case-content-card, .case-sidebar-card { padding: 12px; } .case-note-header { align-items: flex-start; flex-direction: column; } .case-note-composer-actions button { width: 100%; } .configuration-section[data-config-section-panel="operations"] .config-info-grid { grid-template-columns: 1fr; } .session-actions button { width: 100%; } .notes-sidebar { max-height: 220px; overflow: auto; } .notes-toolbar, .note-editor-actions, .note-attachment-actions { grid-template-columns: 1fr; } .notes-editor-panel { display: none; } .notes-editor-open .notes-sidebar, .notes-editor-open .notes-list-panel { display: none; } .notes-editor-open .notes-editor-panel { display: grid; } .notes-back-button { display: inline-flex; } .note-title-input { font-size: 22px; } .note-content-input { min-height: 300px; } .kb-layout { grid-template-columns: 1fr; } .kb-editor-panel { display: none; } .notes-editor-open .kb-list-panel { display: none; } .notes-editor-open .kb-editor-panel { display: grid; } .kb-back-button { display: inline-flex; } .kb-editor { min-height: 360px; } .modal { padding: 10px; } .modal-panel { max-height: 96vh; } .tabs { width: 100%; } .tab { flex: 1; } .report-nav-tab { width: 100%; } .configuration-nav { grid-template-columns: 1fr; } .admin-page-header { flex-direction: column; } } @media (prefers-reduced-motion: reduce) { .report-kpi-card, .chart-panel, .bar-row.clickable, .bar-fill, #reportsView.is-refreshing .report-content-area { transition: none; } .report-kpi-card:hover, .bar-row.clickable:hover, .bar-row.clickable:focus-visible { transform: none; } } /* Robot Error Reports (rc-robot-error-*) */ .rc-robot-error-filter { display: flex; flex-wrap: wrap; gap: 12px; margin: 10px 0; } .rc-robot-error-filter-checkbox { display: inline-flex; align-items: center; gap: 6px; font-size: 13px; color: var(--text); } .rc-robot-error-filter-panel { border: 1px solid var(--line); border-radius: 8px; padding: 10px 12px; background: var(--soft); margin-bottom: 12px; } .rc-robot-error-filter-header { display: flex; align-items: center; flex-wrap: wrap; gap: 10px; } .rc-robot-error-filter-grid { display: flex; flex-wrap: wrap; align-content: flex-start; gap: 8px; margin-top: 10px; max-height: 160px; overflow-y: auto; } .rc-robot-error-filter-item { display: inline-flex; align-items: center; gap: 8px; border: 1px solid var(--line); border-radius: 999px; padding: 4px 6px 4px 12px; font-size: 13px; background: var(--panel); } .rc-robot-error-filter-item label { display: inline-flex; align-items: center; gap: 6px; white-space: nowrap; } .rc-robot-error-filter-item .secondary { padding: 2px 10px; min-height: 24px; font-size: 12px; border-radius: 999px; } .rc-robot-error-clickable-cell { cursor: pointer; transition: filter 120ms ease; } .rc-robot-error-clickable-cell:hover { filter: brightness(0.94); } .rc-robot-error-total-row { font-weight: 600; } /* "Robot Error CSV Upload" panel's batch progress indicator — shown while uploading, especially useful for a multi-file re-upload where the previous plain "Uploading... N%" text reset per file with no sense of how many files were left. */ .rc-robot-error-upload-progress { margin-top: 10px; display: flex; flex-direction: column; gap: 6px; } .rc-robot-error-upload-progress-label { font-size: 12px; color: var(--muted); } .rc-robot-error-upload-progress-track { height: 6px; border-radius: 999px; background: var(--soft); overflow: hidden; } .rc-robot-error-upload-progress-fill { height: 100%; background: var(--accent); border-radius: 999px; transition: width 0.15s ease; } /* "Robot Error CSV Upload" panel's upload-status table (Settings > Robot Errors) — flags a site with no upload in a while (or ever) using the same warning red already used elsewhere in the app (channel-membership-warning etc.), scoped to this table only via the row's own td background so it doesn't bleed into the shared .report-table row styling used elsewhere. */ .rc-robot-error-upload-status-stale td { background: #fee2e2; color: #b91c1c; } .rc-robot-error-popup-overlay { position: fixed; inset: 0; background: rgba(0, 0, 0, 0.4); display: flex; align-items: center; justify-content: center; z-index: 1000; } .rc-robot-error-popup { position: relative; background: var(--panel); border-radius: 10px; padding: 20px; max-width: 600px; max-height: 80vh; overflow-y: auto; } .rc-robot-error-popup-header { display: flex; align-items: flex-start; justify-content: space-between; gap: 16px; } .rc-robot-error-popup-header-actions { display: flex; flex-direction: column; align-items: flex-end; gap: 8px; flex-shrink: 0; } .rc-robot-error-popup-totals { font-size: 12px; color: var(--muted); text-align: right; } .rc-robot-error-popup-totals strong { color: var(--text); } .rc-robot-error-event-group { border-top: 1px solid var(--line); padding: 10px 0; } .rc-robot-error-sequence-header { font-size: 12px; color: var(--muted); margin-bottom: 6px; } .rc-robot-error-sequence-total { font-weight: 600; color: var(--text); } .rc-robot-error-event-item { display: flex; align-items: center; flex-wrap: wrap; gap: 8px; font-size: 13px; margin: 4px 0; } .rc-robot-error-event-duration { margin-left: auto; padding-left: 12px; color: var(--muted); font-weight: 600; white-space: nowrap; } /* Dock/Lift/Conveyor/Web Hook Delay's diagnostic detail (model/direction/ step.../station) -- flex-basis: 100% forces it onto its own line below the Start/End/duration row instead of squeezing into the same one, since Conveyor's step/state/error/status text can run fairly long. */ .rc-robot-error-event-extra { flex-basis: 100%; font-size: 12px; color: var(--muted); padding-left: 16px; } .rc-robot-error-time-dot { width: 8px; height: 8px; border-radius: 50%; display: inline-block; } .rc-robot-error-time-dot--start { background: #4caf50; } .rc-robot-error-time-dot--end { background: #d32f2f; } .rc-robot-error-timeline-line { width: 20px; height: 1px; background: var(--line); display: inline-block; } /* Floating overlay pinned to the map container's top-right corner (the library's own documented pattern), not a separate row above the map that ate vertical space — scroll-wheel/pinch already zoom, these buttons are just a compact fallback/accessibility affordance. */ .rc-robot-error-map-controls { position: absolute; top: 10px; right: 10px; z-index: 5; display: flex; flex-direction: column; gap: 4px; } .rc-robot-error-map-controls button { width: 30px; height: 30px; padding: 0; display: flex; align-items: center; justify-content: center; border: 1px solid var(--line); border-radius: 6px; background: rgba(255, 255, 255, 0.92); box-shadow: 0 1px 4px rgba(0, 0, 0, 0.18); font-size: 15px; font-weight: 700; line-height: 1; color: var(--text); cursor: pointer; } .rc-robot-error-map-controls button:hover { background: var(--panel); } .rc-robot-error-map-container { position: relative; overflow: hidden; border: 1px solid var(--line); border-radius: 8px; /* Bumped from 420px — removing the Robot Filter's search box and expand/collapse toggle (unnecessary at this field's real robot counts, typically 3-10, max ~30) freed enough vertical space to give the map itself more room instead. */ height: 560px; cursor: grab; background: var(--soft); } .rc-robot-error-map-container:active { cursor: grabbing; } .rc-robot-error-map-marker { width: 14px; height: 14px; border-radius: 50%; border: 2px solid white; box-shadow: 0 0 0 1px rgba(0, 0, 0, 0.25); cursor: pointer; transform: translate(-50%, -50%); } .rc-robot-error-map-marker:hover { width: 18px; height: 18px; } .rc-robot-error-map-marker--selected { width: 20px; height: 20px; border-color: #ffd700; border-width: 3px; box-shadow: 0 0 0 2px rgba(255, 215, 0, 0.5); } /* Dock/Lift/Conveyor/Web Hook Delay markers: diamond instead of circle (rotated square, border-radius softened rather than square corners) — the "this is a delay, not an error" signal, independent of dot color. Rotated on a nested pseudo-element rather than the element itself so the :hover/--selected size transitions (which also apply to this modifier) don't fight the 45deg rotation. */ .rc-robot-error-map-marker--delay { border-radius: 3px; transform: translate(-50%, -50%) rotate(45deg); } .rc-robot-error-map-tooltip { position: absolute; left: 0; bottom: 100%; transform: translate(-50%, -10px); display: flex; flex-direction: column; gap: 2px; background: #1f2933; color: #fff; padding: 6px 10px; border-radius: 6px; font-size: 12px; max-width: 260px; white-space: normal; pointer-events: none; z-index: 10; box-shadow: var(--shadow-sm); } .rc-robot-error-map-tooltip strong { font-size: 12px; } .rc-robot-error-map-tooltip span { color: #cbd5e1; font-size: 11px; } .rc-robot-error-map-list-extra { color: var(--muted); font-size: 12px; } .rc-robot-error-map-filters { display: flex; gap: 16px; margin: 10px 0; } .rc-robot-error-map-filters label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--muted); } .rc-robot-error-map-list { max-height: 260px; overflow-y: auto; border: 1px solid var(--line); border-radius: 8px; } .rc-robot-error-map-list-header { position: sticky; top: 0; z-index: 1; display: grid; grid-template-columns: 1.5fr 0.9fr 0.9fr 0.9fr 0.9fr 0.9fr 1fr; gap: 8px; padding: 8px; background: var(--soft); border-bottom: 1px solid var(--line); font-size: 11px; font-weight: 700; letter-spacing: .035em; text-transform: uppercase; color: var(--muted); } .rc-robot-error-map-list-body { display: grid; gap: 4px; padding: 4px; } .rc-robot-error-map-list-item { display: grid; grid-template-columns: 1.5fr 0.9fr 0.9fr 0.9fr 0.9fr 0.9fr 1fr; gap: 8px; padding: 6px 8px; border: 1px solid var(--line); border-radius: 6px; font-size: 12px; cursor: pointer; } .rc-robot-error-map-list-item--selected { border-color: var(--accent); } .rc-robot-journey { display: flex; flex-direction: column; gap: 12px; } .rc-robot-journey-toolbar { display: flex; flex-wrap: wrap; align-items: flex-end; justify-content: space-between; gap: 12px; } .rc-robot-journey-toolbar label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--muted); } .rc-robot-journey-toolbar select { min-width: 320px; } .rc-robot-journey-controls { display: flex; align-items: center; gap: 6px; } .rc-robot-journey-body { display: grid; grid-template-columns: 1fr 280px; gap: 12px; align-items: start; } .rc-robot-journey-map { height: 480px; } .rc-robot-journey-svg { position: absolute; left: 0; top: 0; pointer-events: none; overflow: visible; } .rc-robot-journey-route-ghost { fill: none; stroke: var(--muted); stroke-width: 2; stroke-dasharray: 6 6; opacity: 0.35; } .rc-robot-journey-route-traveled { fill: none; stroke: var(--accent); stroke-width: 3; stroke-linecap: round; } .rc-robot-journey-waypoint { stroke: white; stroke-width: 2; } .rc-robot-journey-marker { stroke: white; stroke-width: 2.5; filter: drop-shadow(0 0 4px rgb(0 0 0 / 35%)); } .rc-robot-journey-card { display: flex; flex-direction: column; gap: 8px; border: 1px solid var(--line); border-radius: 8px; padding: 14px; background: var(--soft); align-self: stretch; } .rc-robot-journey-card-step { font-size: 11px; font-weight: 700; letter-spacing: .035em; text-transform: uppercase; color: var(--muted); } .rc-robot-journey-card-category { display: flex; align-items: center; gap: 6px; font-size: 16px; font-weight: 700; color: var(--text); } .rc-robot-journey-card-detail { font-size: 13px; color: var(--muted); } .rc-robot-journey-card-timeline { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; padding-top: 10px; border-top: 1px solid var(--line); } .rc-robot-journey-card-timeline-dot { width: 14px; height: 14px; padding: 0; border-radius: 50%; border: 2px solid var(--line); background: transparent; cursor: pointer; } .rc-robot-journey-card-timeline-dot.done { background: var(--line); } .rc-robot-journey-card-timeline-dot.active { width: 18px; height: 18px; border-width: 3px; box-shadow: 0 0 0 2px rgba(15, 118, 110, 0.25); } @media (max-width: 860px) { .rc-robot-journey-body { grid-template-columns: 1fr; } } .rc-robot-error-add-map { display: flex; flex-wrap: wrap; align-items: flex-end; gap: 12px; border: 1px solid var(--line); border-radius: 8px; padding: 12px; background: var(--soft); margin-bottom: 12px; } .rc-robot-error-add-map label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--muted); } .rc-robot-error-viewing-line { margin: 4px 0 0; font-size: 13px; font-weight: 700; color: var(--text); } .rc-robot-error-toolbar-filters { display: flex; flex-wrap: wrap; align-items: flex-start; gap: 20px; margin-bottom: 12px; } .rc-robot-error-toolbar-filters > label { min-width: 160px; max-width: 220px; } .rc-robot-error-field-picker { display: flex; flex-wrap: wrap; gap: 12px; } .rc-robot-error-field-picker label { display: flex; flex-direction: column; gap: 4px; font-size: 12px; color: var(--muted); min-width: 170px; max-width: 240px; } .rc-robot-error-field-picker label:last-child { min-width: 110px; max-width: 130px; } .rc-robot-error-field-picker .rc-searchable-select input { text-overflow: ellipsis; } .rc-robot-error-period-selector { display: flex; flex-direction: column; gap: 4px; } .rc-robot-error-period-label { font-size: 12px; font-weight: 600; color: var(--muted); } .rc-robot-error-period-controls { display: flex; flex-wrap: wrap; align-items: center; gap: 12px; } .rc-robot-error-period-presets { display: flex; align-items: center; gap: 6px; } .rc-robot-error-period-preset { display: inline-flex; align-items: center; justify-content: center; height: var(--control-height); border: 1px solid var(--line); background: var(--panel); color: var(--muted); border-radius: 999px; padding: 0 14px; font-size: 12px; font-weight: 600; cursor: pointer; white-space: nowrap; transition: border-color 120ms ease, background 120ms ease, color 120ms ease; } .rc-robot-error-period-preset:hover { border-color: #cbd5e1; } .rc-robot-error-period-preset.active { background: var(--accent-strong); border-color: var(--accent-strong); color: #fff; } .rc-robot-error-period-range { display: flex; align-items: center; gap: 6px; } .rc-robot-error-period-range input[type="date"] { height: var(--control-height); padding: 0 8px; font-size: 13px; } .rc-robot-error-period-range span { color: var(--muted); } .rc-robot-error-tab-row { display: flex; align-items: center; flex-wrap: wrap; justify-content: space-between; gap: 10px; margin-bottom: 12px; } .rc-robot-error-tab-row .tabs { margin-bottom: 0; } .rc-robot-error-export-controls { display: flex; align-items: center; gap: 8px; } .rc-robot-error-export-controls select { height: 36px; padding: 0 10px; } .rc-robot-error-export-controls button { white-space: nowrap; height: 36px; padding: 0 14px; } .rc-robot-error-summary-table td:not(:first-child), .rc-robot-error-summary-table th:not(:first-child) { text-align: center; } .rc-robot-error-internal-table td:not(:first-child), .rc-robot-error-internal-table th:not(:first-child) { text-align: center; } /* Missions tab (2026-08-10 mission-tracking update) — summary strip above the table, and the three fixed outcome-badge colors (unlike category badges, which get their color from the admin-extensible categoryColors map, "Finished"/"Aborted"/"Ongoing" are a closed set, so these are hardcoded here rather than threaded through CATEGORY_COLORS). Reuses the exact Lost/Offline hex pairs so an "Aborted" mission and a "Lost" event badge read as the same severity language at a glance. */ .rc-robot-error-missions-summary { display: flex; flex-wrap: wrap; gap: 16px; font-size: 13px; color: var(--muted); margin-bottom: 12px; } .rc-robot-error-missions-summary strong { color: var(--text); } /* The Missions/Finished/Aborted/Ongoing counts double as an outcome filter for the table below — plain